Gate Service Representative

Remprex Brand•Chicago, IL

About The Position

Reporting to the Terminal Manager, the Gate Service Representative supports the intermodal trucking community by leveraging proprietary technology to perform intermodal gate transactions, maintenance, and repair at supported terminals and make timely operating decisions to ensure safe, efficient, and customer-oriented service. Your assimilation into our culture is very important in having a long and mutually beneficial career at REMPREX. Our core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values. Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve. Integrity | We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard. Innovation | We challenge conventional thinking to continually improve the products and services we offer. Transparency | We say what we mean, mean what we say, and do what we say we’ll do. Ready to build your career with an industry leader? REMPREX is the one intermodal logistics company that truly does it all and whether you are looking to make an impact on our front line in Operations or ready to contribute your expertise to one of our professional corporate areas like Information Technology, Account & Finance, Human Resources or Client Services, our highly-innovative, rapidly-growing enterprise provides everything you need to build a rewarding career. If you are a builder at heart, enjoy solving problems, taking the initiative, pitching in where needed, are always up for a challenge, we encourage you to explore your future with REMPREX and apply today! If this role isn't what you're looking for, please consider other open positions.

Requirements

High School diploma or equivalent
Valid Driver’s License with a clean motor vehicle record (MVR)
Demonstrated attention to detail
An interest in and commitment to continual growth
Strong interpersonal skills and a commitment to unwavering professionalism
Ability to quickly analyze and solve problems in a high-pressure environment with the ability to implement procedural modifications with minimal supervision
Working knowledge of Microsoft Office applications.
Basic technical orientation with computers, printers and multi-line telephonic equipment.
Mechanical aptitude with basic knowledge of networking hardware and software.
Ability to multi-task, demonstrate flexibility and persevere in an environment that with rapidly changing customer requests and requirements, seasonal variances in workload and industry needs and requirements.
Must be able to adapt to extended or adjusted hours as needed in a 24/7/365 operation.

Nice To Haves

Previous experience in the intermodal industry

Responsibilities

Service, repair, and perform preventative maintenance on Automated Gating System (AGS) equipment and its components
Survey, repair, and troubleshoot overall system health and performance
Proactively report on system specifications, operations, inventory needs, and site performance
Explain site health information and provide technical insight on system repairs to client management
Assist in testing new-generation AGS components and provide reliability and suitability reports to management
Assist with the install and commission of AGS equipment on site
Accurately and efficiently process automated and manual gate transactions as needed, entering data into an office computer or handheld device for each unit as it enters or exits the intermodal terminal
Manage inventory
Maintain a client work environment in REMPREX vehicles, Driver’s Assistance Building and server room.