Gateway Export Supervisor I

CMA CGM

8d • $79,728 - $90,000

About The Position

The Gateway Export Supervisor I oversees daily export gateway operations, ensuring accurate and timely processing of international shipments. This role manages team performance, export documentation, partner relationships, and compliance with global trade regulations. The supervisor also drives process improvements to optimize service, cost efficiency, and operational accuracy.

Requirements

• High school diploma or GED.
• Minimum 4 years related experience in Airfreight globally.
• Some professional certifications may be required.
• Knowledgeable in Export Administration, Department of Commerce, and Consularization regulations, Uniform Custom Practice 500 (UCP 500), and recordkeeping.
• Knowledge of IATA, NATA, Free Trade Agreements, CTPAT, additional tariff requirements, OGA’s, ACH, and all other related trade legislation, rules, and regulations.

Nice To Haves

• Bachelor's Degree in Transportation, Logistics or Supply Chain Management preferred; or an equivalent combination of work experience and completion of the LDP Program.
• Previous Supervisory experience.

Responsibilities

• Review and reconcile all management and financial reports for department.
• Review profitability and growth of department regularly with operations.
• Work with operations to establish business plan and goals for department.
• Develop and maintain excellent service to internal and external customers at all times.
• Ensure independent service commitments of CEVA import clients are met and that compliant declarations are made to U.S. Customs and related regulatory groups.
• Serve as interface with Customs and other Federal Agencies to ensure compliance with all pertinent laws and regulations.
• Oversee or compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
• Supervise the preparation of U.S. Customs Documentation prepared on in-house systems of all assigned services staff; communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
• Oversee pre-alerts daily to determine whether freight is arriving as expected, and documents are received within the time standards specified. Confirm arrival time with carrier and the arrival of documents within one business day of freight arrival.
• Ensure files and records are set up relevant to the consolidation, contact origin office for incomplete information.
• Provide written quotations as requested by customers, provide copy of quotation to manager, and document customer profile information.
• Coordinate timely clearance and delivery of imported cargo based on company and customer service commitment standards; communicate with customers to ensure proper handling of goods, and keep customers advised of changes in import regulations, tariff and bonding requirements.
• Examine documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
• Establish, monitor, and revise policies, procedures and service standards for customs clearance operations, and write procedures for the handling of each account. Includes classifications, schedule of service, shipment entry, and booking process, Consularization Regulations and export services.
• Provides consultation to customers on the importation of goods thru U.S. Customs, governmental regulations/inspections, changes in import regulations, transportation, bonding/insurance requirements and general industry expertise.
• Oversee and monitor team performance – both quantity and quality -audit shipment documents, and conduct periodic client reviews to identify areas of concern in the clients’ export processes. Communicate / escalate transaction problems or irregularities to manager and assist in identifying solutions.
• Train new staff in assigned duties; Assess progress of trainees and assign additional duties as appropriate.
• Conduct training courses and seminars for staff and clients in areas of shipping and export regulations and procedures. Provide guidance and advice as necessary.
• Conduct annual performance reviews for direct reports and address employee performance problems promptly and directly in accordance with personnel policies.
• Maintain a high level of expertise in all areas of breakbulk, import, or export areas, through self-study, as well as courses and seminars presented by the company and other approved sources, regular review of trade publications and attendance of all appropriate seminars in assigned area
• Other Duties as assigned

Benefits

• With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
• Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED