General Campus Manager

ITS Logistics, LLC•Harrisburg, PA

About The Position

ITS has an immediate opening for a Warehouse General Manager at our newest facility located near Harrisburg, PA. This position reports to ITS’ Sr. Director of Operations and is responsible for overseeing all aspects of warehouse operations as it pertains to people management, inventory integrity, order fulfillment and the movement of goods in and out of the distribution center.

Requirements

The ideal candidate will possess a demonstrated record of accomplishment in people and operations leadership, preferably in a 3PL environment.
Bachelor's Degree preferred
Five to Seven years’ general leadership experience, with demonstrated ability to support a broad range of warehouse personnel, thoroughly embracing principles that guide positive employee relations
Ability to effectively navigate through complex situations, both internal and external, that may require multiple decision makers.
Demonstrated experience in customer relations and the ability to foster customer-centric thinking throughout the organization
Working knowledge of computers and programs specific to operations and operations reporting, including experience with WMS systems and MS Office (Excel, MS Word). Advanced project management and data analysis experience a plus.
Solid financial acumen – experience with the planning, building and analysis/execution of budgets
Thorough knowledge of warehouse safety and security practices
Ability to work with a high degree of autonomy and drive results through Company and contract employees

Responsibilities

Responsible for oversight of all functions in the Distribution Center
Supports all human resource related activities, including but not limited to, sourcing and staffing of positions, performance management, compensation administration, and training and development
Create a culture that promotes ITS’ shared values and supports positive employee relations
Monitor activities of work teams to ensure that safe practices are in place and being demonstrated. Monitor building to ensure that proper housekeeping is being practiced. Give guidance to safety committee
Work directly with clients to effectively plan and forecast future business activity
Utilize WMS to develop reliable forecasts
Build an understanding of customer’s needs so that ITS can plan accordingly
Work with sales to identify cross-selling opportunities with existing clients
Own the client / customer relationship. What does this mean?
Ensure the customer’s experience with ITS exceeds their expectations
Ensure that all activities performed by ITS on the customer’s behalf are value added
Ensure we’re always prepared in the event of a review and that we follow up on all findings
Ensure the facility and grounds are maintained to ITS standards
Develop a preventative maintenance program for the facility
Ensure space utilization plans are in place and that they provide a safe and productive use of the space and proper segregation of incompatible and non-conforming product
Own your P&L along with monitoring and operating capital budgeting
Take an active role in the budgeting process, through planning and creation
Maintain Capex activities that are in line with P&L
Assess operations through cost-based decision making and regular planning & analysis activities
Review and evaluate operational performance, address performance gaps, and take corrective action, as needed, to ensure each functional area is delivering on operating goals
Lead all organizational development efforts including but not limited to recruiting, skill and leadership development and performance management
Coordinate and execute programs focused on continuous process improvement throughout the facility
Take ownership of the new customer implementation process. Activities include but are not limited to:
Collaborate with sales team to develop and implement a customer startup plan
Work closely with Fleet Operations to ensure a smooth start up process with proper transportation support
Work with IT to facilitate a smooth technical start up (WMS, TMS, EDI, small parcel, etc.).
Partner with engineering team to optimize layout, handling process, and operational procedures