General Clerk III - EVENINGS - Document Review Unit
About The Position
This position requires some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. You must live within 90 miles of the National Visa Center in Portsmouth, New Hampshire in order to be considered. Here's why we want you to consider LDRM: + Tuition reimbursement program. + 401(k), health, dental and vision plans, and other insurances you can use. + An Employee Assistance Plan that's ready when you need it. + Paid training and paid time off.
Requirements
- High School diploma.
- Minimum two (2) years in relevant work with face-to-face customer interaction.
- Intermediate knowledge of MS Word, Excel and PowerPoint.
- Advanced knowledge of Outlook Office and Calendar.
- Knowledge of data entry in SharePoint.
- Good written and verbal communication skills.
- Able to balance multiple tasks with competing deadlines.
- Training and coaching experience.
- Skilled researcher.
- You must be a U.S. citizen to be considered.
- Additionally, you must successfully complete a credit and criminal background check and have the ability to obtain a Moderate Risk Public Trust (MRPT)-level federal security clearance.
- You must also pass a computer-based, General Clerk-oriented skills assessment with a score of at least 85% if you are not already a General Clerk III.
Responsibilities
- Assist in a variety of administrative matters; maintain a wide variety of records (stored both manually and electronically).
- Verify statistical reports for accuracy and completeness; compile information; and handle and adjust internal requests.
- Provide assistance with answering phones, scheduling appointments.
- Interact with customers, requiring customer services skills, and provide continual service coverage during customer support hours.
Benefits
- Tuition reimbursement program.
- 401(k), health, dental and vision plans, and other insurances you can use.
- An Employee Assistance Plan that's ready when you need it.
- Paid training and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
