General Clerk III

ServiceSource, Inc • Capitol Heights, MD

7d • $25

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act. Salary/Hourly Rate:$24.65 Pay rate : $24.65 + $5.09 (Health and Wellness) per hour Job Summary This position completes routine enrollment tasks in support of the provider enrollment representatives and team; researches and controls incoming applications and correspondence to ensure the work is properly categorized; and reviews and processes a high volume of prospective provider enrollment applications. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Reviews, researches, and processes provider enrollment applications abiding to contract regulations, internal policies, and guidelines. Coaches providers through the enrollment process and provides inbound phone support. Intitiates requests for information to complete the online enrollment process. Verifies credentialing information and completes fraud detection and prevention. Quality Assurance check claims processing system enrollment data. Additional Responsibilities Researches and controls incoming applications and correspondence to ensure work is properly categorized. Enters data intointernal document mnanagement and workflow systems. Provides quality check on the provider enrollment data and enters application information into claims processing systems. Manages inbound/outbound online FAX queues to and from providers. Creates and mails notification letters. Completes application returns and/or application acknowledgement process. Supports other enrollment functions such as status calls, basic data entry, special mailings, etc. Supports team on special projects and assignments. Perform other responsibilities as assigned.

Requirements

• High school diploma or General Educational Development (GED) required.
• Advanced computer skills, keyboarding, and data entry skills required.
• Experience with computer programs such as: Microsoft Word, Excel, Access, Outlook, and SharePoint required.
• Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve.
• Proficiency in Microsoft Office skills, and the ability to become familiar with company specific programs and software.
• Be an organized and self-directed individual who is a team player.
• Excellent verbal communication skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Excellent customer service skills.
• Ability to work in fast paced environment.

Nice To Haves

• Twelve (12) months clerical/provider enrollment experience preferred.
• Knowledge of provider enrollment workload definitions, enrollment terminology, enrollment forms, and basic regulation, policies, and procedures preferred.

Responsibilities

• Reviews, researches, and processes provider enrollment applications abiding to contract regulations, internal policies, and guidelines.
• Coaches providers through the enrollment process and provides inbound phone support.
• Intitiates requests for information to complete the online enrollment process.
• Verifies credentialing information and completes fraud detection and prevention.
• Quality Assurance check claims processing system enrollment data.
• Researches and controls incoming applications and correspondence to ensure work is properly categorized.
• Enters data intointernal document mnanagement and workflow systems.
• Provides quality check on the provider enrollment data and enters application information into claims processing systems.
• Manages inbound/outbound online FAX queues to and from providers.
• Creates and mails notification letters.
• Completes application returns and/or application acknowledgement process.
• Supports other enrollment functions such as status calls, basic data entry, special mailings, etc.
• Supports team on special projects and assignments.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED