General Facilities Manager/ Property Manager

Hines•New York, NY

4d•$152,000 - $208,890

About The Position

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. As a General Facilities Manager/ Property Manager with Hines, this role will support client operations by taking ownership of designated elements of the facilities management scope, leading projects, and coordinating responses to operational requests and escalations. The General Facilities Manager/ Property Manager will ensure service delivery excellence, operational efficiency, and a strong customer‑centric approach. Responsibilities include, but are not limited to: Manage and lead a team of facilities professionals, including performance management, HR-related functions, project prioritization, and issue escalation Oversee day‑to-day facility or campus operations, ensuring janitorial and general maintenance services are delivered in accordance with Hines policies and client directives Interface with onsite engineering teams and client counterparts to ensure uninterrupted business operations Maintain a strong focus on hospitality, service quality, and customer-centric initiatives Serve as a primary point of contact for operational, HR, and service delivery escalations, as well as critical decisions related to major contracts and expenditures Supervise all service programs related to the condition, appearance, and functionality of the properties Ensure prompt and positive responses to end-user requests and oversee ongoing contract programs to proactively address occupant needs Ensure all site-specific documentation and reporting are completed accurately and on time Manage budgets, financial reporting (monthly and quarterly), contracts, expenditures, and purchase orders related to the facility or campus Ensure vendor performance meets or exceeds contracted service levels and client expectations Provide project management support as required Collect, analyze, and report statistical and operational data to assess facility management objectives Maintain familiarity with all applicable management contract requirements Monitor vendor compliance with insurance requirements and coordinate claims as necessary

Requirements

Bachelor’s degree from an accredited institution preferred; in lieu of a degree, ten or more years of relevant experience required
Five or more years of related management experience
Demonstrated P&L responsibility and budget management experience
Five or more years of experience managing commercial high-rise properties (1M+ SF), campus environments, and/or property portfolios
Strong interpersonal, analytical, written, and verbal communication skills
Proficiency with computer systems and facility management tools
Positive attitude, flexibility with work assignments, and a strong customer service orientation

Nice To Haves

Experience supporting financial institutions preferred
Experience with leasing, construction, engineering, and all facets of property operations and facilities management preferred
Experience with critical systems environments desired

Responsibilities

Manage and lead a team of facilities professionals, including performance management, HR-related functions, project prioritization, and issue escalation
Oversee day‑to-day facility or campus operations, ensuring janitorial and general maintenance services are delivered in accordance with Hines policies and client directives
Interface with onsite engineering teams and client counterparts to ensure uninterrupted business operations
Maintain a strong focus on hospitality, service quality, and customer-centric initiatives
Serve as a primary point of contact for operational, HR, and service delivery escalations, as well as critical decisions related to major contracts and expenditures
Supervise all service programs related to the condition, appearance, and functionality of the properties
Ensure prompt and positive responses to end-user requests and oversee ongoing contract programs to proactively address occupant needs
Ensure all site-specific documentation and reporting are completed accurately and on time
Manage budgets, financial reporting (monthly and quarterly), contracts, expenditures, and purchase orders related to the facility or campus
Ensure vendor performance meets or exceeds contracted service levels and client expectations
Provide project management support as required
Collect, analyze, and report statistical and operational data to assess facility management objectives
Maintain familiarity with all applicable management contract requirements
Monitor vendor compliance with insurance requirements and coordinate claims as necessary