General Manager | Sales / Operations Manager

Drybar Shops•Salem, NH

3d•Onsite

About The Position

At Drybar, it’s about more than blowouts — it’s about people, culture, and connection. We’re built on one simple idea: No cuts. No color. Just blowouts. But what truly sets us apart is the family-like culture and top-notch guest experience we’ve intentionally created inside of our shops. We’re seeking an experienced, confident Shop Manager who leads from the floor, sets the tone for our shop, and consistently upholds the standards that define the Drybar experience. This is a hands-on leadership role for someone who thrives in a fast-paced environment, approaches challenges with confidence, and shows up for their team with consistency, care, and accountability. Our ideal candidate leads by example, supports the team, and ensures every stylist, bartender (aka front desk associate), and guest feels welcomed, supported, and truly taken care of. You’re the Right Fit If You: Love leading people and developing strong, well-supported teams Thrive in a fast-paced, high-volume environment Lead with confidence, empathy, and accountability Solve problems quickly and calmly — no freezing under pressure Take ownership of staffing, scheduling, and daily operations Lead from the front — this is not an “office-only” management role

Requirements

2+ years of management experience in a salon, spa, or service-based environment
Active New Hampshire cosmetology license
Full-time, in-shop position (40 hours per week)
Strong ability to problem-solve, set clear expectations and goals, and delegate effectively
Confident, decisive leader who can make sound decisions in a fast-paced environment
Excellent written and verbal communication skills
Flexible availability
Highly reliable, organized, and solution-oriented
Comfortable using Google Sheets and basic digital tools

Nice To Haves

Experience with Mindbody/Booker is a plus

Responsibilities

Oversee the day-to-day operations of the shop, ensuring consistency, efficiency, and an exceptional guest experience
Lead, inspire, coach, and support stylists and front desk staff through daily, hands-on leadership
Actively manage staffing, scheduling, and call-outs to ensure proper coverage and smooth operations at all times
Serve as a visible leader on the floor — coaching in real time and setting the standard through example
Perform services as an active stylist (when needed) while balancing leadership responsibilities
Train, develop, and support front desk staff to ensure confidence, professionalism, and strong guest connections
Maintain a clean, organized, and on-brand shop environment at all times
Manage inventory, supplies, and operational needs to support daily business flow
Collaborate closely with ownership to drive shop goals, performance, and team success
Foster a positive, accountable, family-style team culture rooted in respect, communication, and consistency