General Manager | Sales / Operations Manager

Elements Massage • Costa Mesa, CA

3d • $71,000

About The Position

Looking for a management position with growth opportunities in the Wellness industry? Elements Massage® is looking for a sales manager / operations manager to oversee sales and operations for a Massage Therapy & Skincare wellness studio. Contact us today!

Requirements

• 2+ years in sales leadership or spa/fitness/hospitality management with strong revenue results.
• Proven coaching and people leadership skills.
• Experience handling HR-related matters and ensuring compliance.
• Strong communication and conflict-resolution skills focused on preserving client relationships and team morale.
• Proficient with POS/CRM systems (MindBodyOnline or similar preferred).
• Able to work a flexible schedule including evenings, weekends, and holidays as needed.
• Genuine passion for health, wellness, and a welcoming, high-performance spa environment.

Responsibilities

• Own and achieve monthly targets for memberships, add-ons, and retail.
• Track KPIs (conversion, rebooking, cancels, retail per ticket) and create action plans.
• Lead by example on the sales floor using consultative sales techniques.
• Run in-spa promotions, referrals, and local outreach to drive traffic.
• Ensure warm welcomes, clear recommendations, and smooth check-out for every guest.
• Oversee service quality and adherence to brand standards with therapists/estheticians.
• Monitor reviews and feedback; resolve issues quickly and professionally.
• Implement member retention tactics (follow-ups, win-back offers, outreach to at-risk members).
• Hire, train, and coach front desk and service providers; hold regular 1:1s.
• Train team on scripts, objection handling, and client interaction best practices.
• Set expectations, hold team accountable, and maintain a positive, goal-focused culture.
• Manage schedules, timecards, inventory, and POS/cash handling.
• Use booking/POS software (e.g., MindBodyOnline) to manage schedules and reports.
• Maintain a clean, safe spa and communicate performance and staffing updates to ownership.

Benefits

• Competitive base salary (~$71k+ based on experience) plus quarterly bonus up to 25% of base.
• 401k.
• Employee discounts on services and retail.
• Flexible schedule.
• Employer-sponsored health insurance.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed