General Manager, North Lake Tahoe

Grand Welcome Services Inc•Incline Village, NV

12d

About The Position

As the General Manager, you’ll oversee daily operations and drive excellence across our North Lake Tahoe portfolio. You’ll lead teams in housekeeping, maintenance, and quality control, ensuring consistent, high-quality guest experience. This role requires a hands-on leader who thrives in dynamic environments, manages multiple priorities, and fosters collaboration across departments. You’ll also play a key role in onboarding new properties, mentoring staff, maintaining compliance with brand standards, and contributing to regional business growth.

Requirements

Three (3) to five (5) years job experience in hospitality.
Two (2) years of experience in a management/leadership position preferably in hotel, restaurant, or retail management.
Strong organizational and time management skills.
Excellent customer service, communication and Interpersonal skills.
Supervisory skills combined with the ability to manage a team and hold team accountable.
Ability to train, coach and develop team.
Ability to adapt quickly to changing priorities, paired with problem resolution skills.
Bachelor's degree in Business Administration preferred.

Responsibilities

Operational Leadership
Oversee all day-to-day operations, including housekeeping, maintenance, and inspection workflows within Guesty and other platforms.
Ensure completion of housekeeping work orders and adherence to brand standards.
Develop, implement, and monitor processes that improve efficiency, quality, and guest satisfaction.
Team Management & Training
Recruit, train, coach, and lead a high-performing team to achieve service, quality, and operational goals.
Conduct ongoing performance reviews and promote accountability through clear communication and feedback.
Financial & Administrative Oversight
Participate in annual budget planning and manage local financial reporting throughout the year.
Monitor supply inventory, procurement, and budget compliance across the region.
Complete administrative duties including scheduling, payroll/labor reporting, and guest review management.
Owner & Community Relations
Foster strong relationships with property owners through proactive communication and operational transparency.
Partner with local real estate professionals, community networks, and marketing initiatives to attract new owners.
Safety & Compliance
Ensure adherence to company safety standards and regulatory requirements.
Maintain audit readiness and uphold all internal policies and procedures.
Other Responsibilities
Represent Grand Welcome at local industry events and community meetings.
Perform site visits and property inspections to maintain brand consistency.
Support cross-functional projects and other duties as assigned.