General Manager

JCPenney • Wilmington, NC

7h

About The Position

General Manager
Contributes to profitable sales growth by executing the overall store strategy; including leading and engaging the team, managing company merchandise and operational excellence, training and developing associates, and executing sales-building programs.
Primary Responsibilities:
Customer Service
Models, coaches, and holds team accountable for outstanding customer
service.
Engage with both associates and customers to enhance interactions.
Conduct store walkthroughs for pricing/signing accuracy.
Sales
Analyze sales and expense data to identify opportunities.
Communicate business objectives and performance to the team.
Strategically drive sales through store walkthroughs and leadership
interactions.
Improve store consistency around key performance metrics
Participate in peer group discussions to address business trends.
Team Development
Provide in-the-moment coaching for associates.
Maintain performance notes and take action on performance gaps
Enhance each leader's execution abilities and team development.
Utilize recognition and rewards to reinforce positive behaviors.
Motivate associates/teams to align with the company's strategy.
Specialty Businesses
Lead Salon Manager/Beauty Manager/Supervisors and engage related
teams.
Analyze sales and expenses to drive performance and improvements.
Performance Standards
Support shrink and safety initiatives
Consistently meet established performance standards, including sales,
service, profit, productivity, and attendance

Requirements

• Minimum of 5 years retail leadership experience
• bachelor’s degree or equivalent work experience

Responsibilities

• Models, coaches, and holds team accountable for outstanding customer service.
• Engage with both associates and customers to enhance interactions.
• Conduct store walkthroughs for pricing/signing accuracy.
• Analyze sales and expense data to identify opportunities.
• Communicate business objectives and performance to the team.
• Strategically drive sales through store walkthroughs and leadership interactions.
• Improve store consistency around key performance metrics
• Participate in peer group discussions to address business trends.
• Provide in-the-moment coaching for associates.
• Maintain performance notes and take action on performance gaps
• Enhance each leader's execution abilities and team development.
• Utilize recognition and rewards to reinforce positive behaviors.
• Motivate associates/teams to align with the company's strategy.
• Lead Salon Manager/Beauty Manager/Supervisors and engage related teams.
• Analyze sales and expenses to drive performance and improvements.
• Support shrink and safety initiatives
• Consistently meet established performance standards, including sales, service, profit, productivity, and attendance

Benefits

• Eligible for bonus under the Management Incentive Plan.
• If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match.
• All associates are eligible for an associate discount on JCPenney merchandise.
• For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
• For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com

What This Job Offers

• Job Type: Full-time
• Career Level: Manager