DoubleTree by Hilton – Greenway Plaza, Houston, TX

Blue Sky Hospitality Solutions•Houston, TX

1d•Onsite

About The Position

The General Manager (GM) is responsible for the overall leadership, strategic direction, and operational performance of the hotel. This includes driving financial results, ensuring guest satisfaction, maintaining brand standards, leading team development, and overseeing all departments including Rooms, Food & Beverage, Sales, and Engineering. The GM serves as the face of the hotel and ensures alignment with Hilton brand standards, ownership goals, and market positioning.

Requirements

Bachelor’s degree in Hospitality Management, Business, or related field (preferred)
5–10+ years of hotel leadership experience
Previous General Manager or Assistant General Manager experience in a full-service or Hilton-branded hotel preferred
Strong experience in F&B operations (important for DoubleTree)
Financial acumen (P&L, budgeting, forecasting)
Strong leadership and team-building skills
Guest-centric mindset
Knowledge of Hilton systems (OnQ, R&I, LightStay preferred)
Strategic thinking and problem-solving
Labor relations experience (especially valuable in union environments)

Responsibilities

Oversee daily hotel operations across all departments: Front Office, Housekeeping, Engineering, Food & Beverage, Sales & Marketing
Ensure compliance with Hilton brand standards and SOPs
Conduct daily stand-ups, MOD coverage, and property walkthroughs
Maintain high service quality and operational efficiency
Drive top-line revenue (RevPAR, ADR, occupancy)
Manage profitability (GOP, NOI) and expense controls
Develop and manage annual budgets and forecasts
Monitor labor productivity and payroll vs. revenue metrics
Analyze STR reports and competitive market trends
Partner with Director of Sales to: Drive group, corporate, and transient business, Maximize occupancy and rate strategy, Lead revenue meetings and pricing strategies, Build relationships with local businesses and demand generators in Houston market
Ensure high guest satisfaction scores (e.g., SALT/Medallia)
Respond to escalated guest issues and service recovery
Maintain strong online reputation (Google, Hilton channels)
Recruit, train, and develop department heads and staff
Foster a positive work environment and culture
Ensure compliance with: Labor laws, Company policies, Union agreements (if applicable)
Handle employee relations, coaching, and performance management
Ensure compliance with: Health & safety standards, OSHA regulations, Fire/life safety systems
Maintain asset protection and security protocols
Act as primary liaison with ownership group
Provide regular reporting on: Financial performance, Capital needs, Operational updates
Execute asset management strategies