General Manager - Washington State Ferries

Sodexo Live! (Salary)

About The Position

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. Location: We are seeking an experienced General Manager for the Washington State Ferries. Unit Description: Washington State Ferries operates the largest ferry system in the United States. Twenty-one ferries cross Puget Sound and its inland waterways, carrying more than 19 million passengers each year to 20 different terminals on 10 routes. From Tacoma, Washington, to the San Juan Islands, we travel up and down the Sound, acting as a marine highway for commercial users, tourists, and daily commuters alike. The fleet remains a major tourist attraction and an enduring icon of Washington State. Job Overview: The General Manager is charged with general oversight and leadership of all food and beverage operations. They serve as the linchpin for communications, support and resource allocation to optimize unit profitability and meet the day-to-day operating budget. The General Manager will provide hands-on leadership to facilitate experiences that exceed guest expectations, while revenue is maximized and expenses are effectively controlled. The General Manager's highest priorities will be to ensure that Sodexo Live!'s standards for quality, service, timeliness, safety, security, sanitation and regulatory compliance are adhered to. The General Manager will establish daily priorities and will direct the on-going activities of department heads in key functional areas such as administration, culinary production, hospitality, warehousing, and accounting to ensure that operations run smoothly, efficiently and in accordance with client/partner specifications.

Requirements

Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
A minimum of 5 years of senior leadership experience overseeing a multi‑unit, contract‑managed food and beverage operation.
Demonstrated financial acumen with significant past P&L responsibility.
Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
Technologically savvy, with high proficiency in all Microsoft Office programs.
Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
Self starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations.
Ability to communicate effectively both orally and in writing.
Initiative in identifying and resolving problems timely and effectively.
Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
Hours may be extended or irregular to include nights, weekends and holidays.

Responsibilities

Oversee food and beverage operations across all outlets and vessels within the Washington State Ferries system.
Communicates and promotes Sodexo Live!'s culture and values; Provides hands-on leadership and direction department heads and staff.
Ensures compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements.
Manages the financial performance of the venue through effective control of expenses and through the development, analysis and implementation of budgets, sales plans and forecasts.
Participates in the recruitment, selection and training processes as needed for assigned unit.
Identifies and responds to client and customer feedback and assists in escalated situations as necessary.