BMUSA-General Manager-Sales Management

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Miami, FL

16h

About The Position

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose. General Manager Summary: The General Manager is the person ultimately responsible for all day-to-day operations of the store, including all of the duties and tasks outlined below. The General Manager can, and should, delegate responsibility to the Store Managers and other managers for many of these tasks, but remains ultimately responsible for seeing that they are performed properly. About Aaron’s At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Requirements

Any combination of education and experience equivalent to graduation from high school or college or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately perform the above requirements.
Minimum of three years prior experience in retail industry preferably in a customer contact area.
Able to give constructive criticism
Knowledgeable about issues of diversity, including problems that develop because of different cultural backgrounds, languages, race, etc.
Understands applicable wage and hour laws and company policies and procedures that can affect payroll budgets and potential liability, including wage/hour laws, FMLA and other leave issues.
Understand merchandise management, BrandsMart’s retail philosophy and retailing sufficiently to identify and/or comprehend problem areas and to develop effective strategies to improve the store’s performance in all areas.
Understands the relationship of BrandsMart’s merchandise management and retailing philosophy and the layout/design of merchandise displays.
Maintains a professional demeanor on the sales floor, and never creates (or allows others to create) a scene in front of other customers.
Understands the various causes of retail shrinkage.
Maintains a basic understanding of applicable OSHA rules regarding store operations.
Demonstrates initiative—proposes ideas and improves the store without being asked
Works well in a team environment
Excellent verbal and written communication skills
Ability to perform accurately all essential General Manager position functions with minimal supervision.

Responsibilities

Oversees Management and Development of 200+ Employees
Ensures prompt customer service in every area of store operations.
Meets monthly and annual goals/plan set by the Company for store gross sales volume and gross profit margin.
Ensures that all competitors ads are checked, that comparable products are on display, that price adjustments are made promptly to adjust to competitor’s ads, and that product specialists are aware of these issues.
Ensures that housekeeping/maintenance are doing their jobs and that the store maintains a clean environment
Oversees all aspects of the cash office, credit operations, returns desk, customer service desk and related operations.
Regularly monitors objectives set by the Company for damage beyond repair, identifies causes for damage beyond repair, and implements steps to meet those objectives.
Monitors the store’s in-stock position and ensures that the store stays in stock on merchandise, especially advertised goods.
Ensures that all deliveries are made in a timely and professional manner, and that any unavoidable delays are promptly communicated to customers.
Monitors staffing and scheduling to ensure that the store is adequately staffed and scheduled properly at all times, especially on weekends and during peak times.