General Manager - Salt Lake City, UT

Convergint•West Valley City, UT

About The Position

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking General Manager to join our amazing culture. In this role, you will be responsible for setting the strategic direction of their assigned market; for developing and growing the business; and for maintaining the existing business and customer base. The General Manager will work strategically and collaboratively with other Convergint Business Leaders supporting overall business development, account management, execution and servicing of customers. The General Manager has ultimate financial accountability and responsibility for the business results. As a General Manager, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Requirements

Advanced oral and written communication skills are required, as is the need for effective Project Management skills, and the ability to manage and respond to behavioral and cultural change.
Advanced coaching, mentoring, and staff development skills; solid leadership orientation.
Extremely adaptable – responds effectively to changes in situation or information; ability to influence others and build consensus.
Excellent analytical skills necessary to resolve problems and look for solutions.
Strong skills in troubleshooting and handling complex or multiple jobs.
Advanced financial analytical skills including cost control.
Expert ability to facilitate a collaborative working environment for customers and team members.
Excellent Microsoft Outlook, Project, Excel, Word and PowerPoint skills.
A strong understanding of the local market and local industry is required.
College degree, trade school or equivalent experience
10+ years Business/People Management
8 years in Financial Management, Sales Management, Operations/Project Management
Business/Market knowledge pertaining to one or all of Electronic Security, Fire Alarm & Life Safety, Healthcare Technologies, Communications and Building Automation

Nice To Haves

Technical diploma and/or equivalent trade experience preferred
Diploma or bachelor's degree in management desirable

Responsibilities

To create, gain approval for and ultimately ensure the business achieves the annual business plan by way of sales, revenue and profitability goals.
To report, adjust and modify business plans and budgets throughout the year as necessary
To develop and gain agreement/sign off for all related business/department budgets.
To manage and monitor customer/client satisfaction levels and to provide interventions when deemed necessary.
To monitor and maintain colleague satisfaction levels.
Direct local recruiting, selection, and hiring activities of operations personnel in accordance with standard practices and working in conjunction with the HR Department and National Operations.
To oversee and approve all colleague (in cooperation with HR) issues including offer letters, changes in policy, terminations, disciplinary issues, etc.
To approve and control all company expenditures and ensure maintenance of all assets.
To approve and control the intake of all “installed business” sales orders and ensure delivery of all installed business at or above booked/estimated margins.
Ensure that all business operations – sales, service delivery, project management, risk management, human resources are conducted in compliance with established best practices, processes, and policies.
Present a professional image of Convergint Technologies and act as an ambassador for the company both internally and externally. Expectations of and contributions from the General Manager are high in the minds of the customer, the company and colleagues.
Conduct performance management throughout the year including annual performance evaluations and salary planning.
Keep current on company products and policies; disseminate appropriate information promptly to department personnel and enforce company policies when needed.
To adhere to and promote all safety programs in place at Convergint in all locations.
Responsibility and accountability for business activity conducted through and on behalf of Convergint in their assigned location.
Sales and operations teams assigned to support the customer growth report directly into the role.
The role provides support, guidance, counsel, direction and management to each of the departments.
Managing the organization consistent with the company’s published Values and Beliefs.
Overall business strategies for the company are initiated by either the CEO/President and it is the GM’s responsibility to successfully implement and communicate these strategies throughout the organization.
Performs other duties and responsibilities as requested or required.