General Manager

Natural Retreats•Port St. Joe, FL

7d•Onsite

About The Position

360 Blue is hiring a hospitality focused General Manager to join our Cape San Blas, FL team! Reporting directly to the VP of Operations, the General Manager oversees the day to day operations of the site. The General Manager (GM) also works closely with all stakeholders to ensure all relationship expectations are consistently met. The position oversees strategic planning and leadership of departments to enhance operational efficiency while fostering a service-oriented culture. The GM ensures alignment with best-in-class guest experience standards, drving excellence across all areas of operation. A successful General Manager drives accountability across teams, developing and coaching leaders and staff, while promoting engagement, collaboration, and continuous improvement. The selected candidate must provide strong operational and people leadership to ensure effective execution of departmental objectives. This position will be required to work in our 360 Blue office in Port St. Joe, FL on a regular basis.

Requirements

Minimum 3 years' experience in hospitality, property management, sales, and/or retail
Proficiency in leading a team through clarity in goal setting, communication, accountability and process & interpersonal problem solving
Ability to manage and prioritize required outcomes for self and team to meet deadlines in a fast-paced environment demonstrated by the following:
Advanced organizational skills
Ability to effectively follow-up on outstanding needs
Ability to respond quickly and efficiently
Keen attention to detail
Ability to empower and delegate to others
Ability to lead operations in a high-stress work environment through both modeling and mentoring the following:
Technical competence
Adaptability and flexibility
Emotional intelligence
Problem Solving
Conflict Resolution
Proficiency in written and verbal communications to multiple stakeholders both internally and externally
Must have proficiency with Microsoft office suite including Excel, Word, PowerPoint and Outlook and additional ability to learn and excel at new software programs
Advanced interpersonal skills with the ability to make strong personal connections and/or effectively manage conflict with co-workers, owners, guests and vendors

Nice To Haves

Bachelor's Degree in Hospitality or related field

Responsibilities

Provide development, training, and coaching to staff.
Ensure effective daily operations through administrative duties, analyzing financial management data, overseeing guest and owner relations, staff development, and new business development.
Develop and implement processes, policies and procedures to ensure smooth operations across all departments.
Work to meet revenue and booking goals as set by the leadership team.
Deescalate elevated issues with homeowners and/or guests as needed.
Assist in the development of short and long-term plans for growth, performance, and profitability of the site.
Manage a team of employees.
Facilitate team meetings and performance management conversations and perform salary assessments on a regular cadence.
Participate in strategy meetings.
Oversee the annual budget and maintain accurate payable/receivables and monthly owner statements.