General Manager

Polaris Pharmacy Services•Des Plaines, IL

13d•$165,000 - $170,000•Onsite

About The Position

At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support. Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement. If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us. JOB SUMMARY: As the General Manager, you will play a crucial role in guaranteeing operational excellence by ensuring the accurate delivery of medications to the appropriate destination at the designated times.

Requirements

Operations management experience, including responsibility for managing workflow, resources, quality, and compliance.
Bachelor's Degree or related experience
A Licensed Pharmacist in the State of practice and in good standing.
Demonstrated track record of operations management.
Demonstrated track record of maintaining and improving customer satisfaction.
Relevant sectors include healthcare and customer service.
Demonstrated ability to diagnose operational challenges and deliver solutions in real-time.
Demonstrated ability to hold teams accountable in a fair, supportive, and equitable manner.
Demonstrated ability to drive operational improvements and related metrics.
Track record of proactively tackling issues in a timely and decisive manner, while keeping broader organizational dynamics in mind.
Demonstrated abilities to perform under pressure, adapt to changing dynamics, and find solutions that satisfy multiple customers of the business.
Track record of building high-performing teams and developing key talent.
Demonstrated track record of leading using Polaris Leadership Competencies

Responsibilities

Run the operational performance of a designated pharmacy to achieve operational targets while maintaining all federal, state, and local compliance requirements.
Ensures appropriate resources are mobilized and operating effectively to meet customer commitments.
Consults with internal partners to develop action plans to address customer risks and opportunities.
Use expertise in supply chain and pharmacy operations to ensure improved processes and create optimal efficiency of a pharmacy location.
Implements enterprise-wide standard processes, programs, and procedures within a pharmacy location.
Ensure medication delivery routes meet customer needs.
Accountable for training and engagement of pharmacy staff to deliver on pharmacy goals.
You are responsible for coaching and development of direct reports.
Operate with strong business intuition; hold responsibility for overall location operation metrics, employee engagement, and compliance.