General Manager

Marriott•Danville, VA

7d•$60,000 - $70,000

About The Position

As the General Manager of City Express by Marriott in Danville, Virginia, you will oversee all aspects of hotel operations to ensure the highest levels of guest satisfaction, profitability, and associate engagement. You will lead a team dedicated to delivering exceptional hospitality experiences, managing day-to-day operations, implementing strategic initiatives, and maintaining Marriott's standards of quality and service. Your leadership will drive financial performance, operational efficiency, and a positive work environment, fostering a culture of teamwork, accountability, and continuous improvement.

Requirements

Experience: Recommend 3 - 5 years of experience in hotel management with strong knowledge of the hospitality industry.
Leadership Skills: Strong leadership, interpersonal, and communication skills; ability to motivate and inspire a diverse team.
Financial Acumen: Solid understanding of financial management, budgeting, forecasting, and revenue management principles.
Guest Focus: Passion for delivering exceptional guest experiences and dedication to exceeding guest expectations.
Problem-Solving: Ability to analyze situations, identify problems, and implement effective solutions.
Technology: Proficiency in hotel management software, Microsoft Office, and other relevant technology platforms.
Generally requires 3+ years of progressive leadership experience in hospitality
Proficiency in hotel property management systems (PMS) and Microsoft Office is required.
Capability to manage budgets, analyze financial statements, and optimize revenue (RevPAR, ADR, occupancy rates)

Nice To Haves

A bachelor’s degree in Hospitality Management, Business Administration, or a related field is strongly preferred, though extensive experience with an associate degree may be accepted.

Responsibilities

Operational Leadership: Direct and coordinate all hotel operations, including front desk, housekeeping, maintenance, sales, and food & beverage services.
Guest Satisfaction: Ensure guests receive outstanding service and hospitality, responding promptly to guest needs and concerns.
Financial Performance: Develop and implement strategies to achieve revenue goals, control expenses, and maximize profitability.
Sales and Marketing: Oversee sales efforts, including revenue management, marketing initiatives, and community relations to drive occupancy and revenue growth.
Associate Management: Recruit, train, and develop a high-performing team; provide leadership, coaching, and performance feedback.
Quality Assurance: Maintain hotel brand standards of cleanliness, safety, and guest service excellence throughout the hotel.
Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Applicant will go through the Marriott onboarding process.
Property Maintenance: Oversee maintenance and upkeep of the hotel facilities, ensuring a safe and comfortable environment for guests and associates.
Risk Management: Identify and mitigate risks that may impact guests, associates, or the hotel's reputation.
Relationship Management: Build strong relationships with guests, associates, corporate stakeholders, and community partners.