General Manager

SERVPRO - Franklin County•Union, MO

8h•$85,000 - $120,000

About The Position

Working with SERVPRO Team CHG means saying yes — yes to hard work, yes to growth, and yes to helping people rebuild after some of their toughest days. When a disaster like water damage, floods, fires, or mold strikes, we’re the first step in helping customers get back to normal. It’s not easy work — sometimes it’s messy, unpredictable, and demanding — but it’s meaningful. Every day, we make a difference. Our team has grown tremendously over the past five years, and with that growth comes change, challenges, and opportunity. We’re not a big, faceless corporation — we’re a close-knit team that feels like family. We support each other, adapt quickly, and take pride in doing things the right way. If you’re looking for a routine, predictable job, this probably isn’t it. But if you’re driven, hungry to grow, and ready to live out our Culture of Yes: ✅ Yes to stepping up ✅ Yes to customers ✅ Yes to doing whatever it takes to get the job done right Then, WE WANT TO MEET YOU! It’s not always pretty, but it’s always important. We do everything from sewage losses to fire cleanups and mold remediation and more. Somebody has to help people through these terrible times, and we are proud to step in and help! Join us and help people rebuild what matters most. As the General Manger, you will be responsible for coordinating and overseeing the daily operations of the franchise. You'll hire, train, and develop the franchise employees, impacting their future as much as yours, while ensuring our customers and clients receive the highest quality of work and excited to refer us to others!

Requirements

High school diploma/GED; Associates and/or Bachelors degree preferred
5+ years of management experience
At least one year of restoration industry experience preferred
IICRC certifications – WRT and ASD, Master designation a plus
Experience in building a strong team with tangible leadership skills
Strong process and results driven attitude
Ability to multitask and to remain detail orientated
Must be knowledgeable in relevant computer applications
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents

Nice To Haves

Associates and/or Bachelors degree preferred
At least one year of restoration industry experience preferred
IICRC certifications – WRT and ASD, Master designation a plus

Responsibilities

Ability to manage and monitor multiple operational divisions
Create and maintain annual business plans and goals
Develop annual company budget, including projected revenue, projected expenses, and desired profit margin
Lead a team of managers as they respond to and manage restoration and construction projects
Ensure clear communication between customer and client to achieve the highest satisfaction possible
Ensure job processes and procedures are followed, including safety training and guidelines
Recruit, hire, train, and develop managers and staff