General Store Manager

Asda • Wallington, NJ

2d

About The Position

As our General Store Manager, you’ll lead the planning strategy and execution of our store’s day-to-day operations across key departments - including Non-Food, Online and Customer, to make sure that availability is maximised, waste and shrink are minimised, and our Superstore/Centre runs efficiently, safely and fully compliant. You’ll work closely with your Operations Manager and department managers to deliver consistent standards, drive productivity, and ensure our store is always ready for customers. Whether it’s improving delivery flow, stock routines, or compliance, you’ll be the driving force behind achieving consistent operational excellence. As a General Store Manager, you lead with heart as well as results. You build self-esteem by recognising effort, attitude, and growth, creating an environment where people feel valued, trusted, and motivated to step up. You listen with empathy, respond with care, and create space for open, respectful conversations on the shop floor and beyond. You’re transparent in your decisions, clearly sharing the “why” and inviting your team to solve challenges together. You support your team without taking over—coaching through questions, encouraging ownership, and celebrating initiative. You believe great stores are built by empowered people and creating a culture of always serving with heart and pride, driving the stores selling agenda with healthy competition across the trading floor by bringing the “Asdaness” to work every day.

Requirements

• Execution and result-focused
• Commercial awareness
• Coaching and Leadership
• Organised and efficient
• Collaborative
• Data-driven
• Experience as General Store Manager or Operations Manager leading diverse teams in a large-format retail environment with energy and pace.
• Strong operational knowledge across food and non-food departments with a track record of achieving consistent operational excellence.
• A track record of improving availability, reducing waste, and managing shrink.
• Proven record of developing large teams and managing change through leadership and building resilience.
• Experience managing complex ER cases and confidence in understanding HR policies and processes.
• Strong organisational skills and exceeding customer service.

Responsibilities

• Lead the planning strategy and execution of our store’s day-to-day operations across key departments - including Non-Food, Online and Customer
• Work closely with your Operations Manager and department managers to deliver consistent standards, drive productivity, and ensure our store is always ready for customers.
• Improving delivery flow, stock routines, or compliance
• Achieving consistent operational excellence.
• Build self-esteem by recognising effort, attitude, and growth, creating an environment where people feel valued, trusted, and motivated to step up.
• Listen with empathy, respond with care, and create space for open, respectful conversations on the shop floor and beyond.
• Transparent in your decisions, clearly sharing the “why” and inviting your team to solve challenges together.
• Support your team without taking over—coaching through questions, encouraging ownership, and celebrating initiative.
• Creating a culture of always serving with heart and pride, driving the stores selling agenda with healthy competition across the trading floor by bringing the “Asdaness” to work every day.
• Planning the shrink strategy and agenda to be delivered by the team as well as acting on opportunity with clear actions.
• Ensure POS one best way is followed across the store delivering strong value message for our customers.
• Coach and support your leadership team on delivering brilliant shopfloor standards and develop our future talent by engaging and coaching your team to constantly improve routine and process whilst creating a culture of serving our customers with personality, heart and pride, and get one more item in every basket.
• Prioritise and delegate effectively to ensure promotional activity is landed to brief and on time by the team.
• Promote collation between departments to ensure operational excellence and a seamless customer experience is always delivered consistently across the Superstore/centre.
• Use insight to make informed decisions and drive operational improvements, lead the shrink agenda by driving standards and ensure the store remains legal and complaint for customer and colleagues

Benefits

• Discretionary company bonus
• £8,000 car allowance
• Company pension up to 7% matched
• 15% colleague discount in store and online.
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed