Genetics Coordinator II

Quest Diagnostics•San Juan Capistrano, CA

5d•Onsite

About The Position

Genetics Coordinator II - San Juan Capistrano, CA, Monday to Friday, 8:00 AM to 5:00 PM Genetic testing and counseling are rapidly advancing areas of medical genetics, requiring extensive knowledge of the principles and practice of all areas of clinical and laboratory genetics as well as genetic counseling. The impact of genetic testing results for patients and their families are often complex and life changing, ranging from child bearing decisions to cancer prevention strategies. The Genetic Coordinator will aid the Genomic Services team and Operations to ensure that clients of Quest Diagnostics Incorporated receive genetics services, both consultative and laboratory, of the highest quality possible. Toward this end, the Genetic Coordinator will provide help to the Genomic Specialists and Operations staff in the Biochemical Genetics/Maternal Serum Screening, Cytogenetics, and Molecular Genetics Laboratories, including Oncology and Neurology. Under the direction of, or working with a Genomic Services member, he/she will be responsible for assisting genomic science specialists in their role of providing client service and support for laboratory operations Pay range: $68,640 - $91,650 / year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more!

Requirements

Meets job requirements of Genomic Coordinator I plus:
BA/BS degree preferred; 2-4 years of experience in customer service
Must have been employed at Quest for at least 12-24 months
Strong written and verbal communication skills
Working knowledge of PC operation, including appropriate genetics packages and standards such as Word, Excel, Powerpoint and Access.
Proven ability to accomplish tasks both independently and as a member of a team.
Proven ability to prioritize and take initiative
Excellent critical thinking skills
Exemplify professionalism consistent with Quest Diagnostics’ values, vision and mission
Strong organizational abilities
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

Responsibilities

Perform administrative duties of a complex and sensitive nature, including but not limited to:
Perform all of the duties of a Genomic Coordinator 1
May assist to recruit, interview and train new Genomic Coordinator or Genomic Client Service Specialist employees
Demonstrate a level of expertise in all Quest systems and processes (These include but are not limited to: Omnigen, MolGen, Optimaxx all standard QLS sites and non-standard LIS sites, LBM, Antrim, ScerIS and IQDB as well as Word, Excel and PowerPoint when appropriate for their roles and responsibilities)
Coordinate molecular prenatal samples: intake, creation of patient charts, monitoring growth and testing progress, ensuring samples are added to batches in a timely fashion, editing custom text and calling or faxing results
For specialized assays: verifies accurate test order for each sample received, monitors processing to ensure timely reporting of results
Obtain clinical information on specific samples as needed
Obtain and summarize phenotype and family history information on specific samples as requested
Resolve Problem log in Cytogenetics lab
Monitor the Daily Holds report and resolve outstanding issues assigned to the Genomic Services group
Assist in the creation, curation and updating of various clinical databases
Perform literature searches when needed and contribute to published abstracts and manuscripts
Obtain clinical outcome data for targeted assays when needed
Initial prenatal intakes
Coordination of testing for the Family Insight Program
Coordination of sample approval and submission for family studies
Confirmation calls to client when a Part 2 is submitted after a positive Part 1 in maternal serum sequential screening tests
Functions as liaison with inter- and intra-clinical department members.
Triaging calls to the GC when appropriate
Coordination of high touch and high complexity (exome and newborn diagnostics) sample testing
Independently monitor incoming samples and provide daily correspondence for high risk, high volume clients.
Participation on various committees to create, organize and implement strategies to promote and drive the desired culture throughout the organization.
Function as a resource for problem solving and process improvement for new software applications
Participate in conception and implementation of chatbot and independently monitor pilot of live-chat feature of chatbots when appropriate
Functions as liaison with various lab acquisitions
Participate in weekly meetings with GCs in various specialties to gain knowledge, monitor efficiencies and evaluate work processes and problem resolution.
Independently monitor and oversee inquiries from multiple specialty mailboxes.
If needed, participate in mentoring and educating of genetic counseling students rotating through the laboratory
Performs other related duties as assigned.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities and so much more!