Global Account Manager

MC Test Service Inc•Melbourne, FL

5d•Remote

About The Position

The Global Account Manager leads the tactical interface between the customer and various SMTC functional multi-site. This position is responsible for developing and the executing account strategy, tactics counter-strategies and counter-tactics. Leading all sales associated with new business development and ongoing customer satisfaction and support.

Requirements

High School Diploma/GED Required, Bachelor’s Degree preferred
One (1) year of sales experience preferred
Preferable experience in electronic Manufacturing.
Intermediate Computer Skills
Intermediate Decision Making / Problem Solving Skills
Intermediate Verbal and Written Communication Skills
Ability to think strategically
Must have excellent computer experience utilize Microsoft Office applications: Excel, PowerPoint, and MS Office Products.
Must be able to work independently with no supervision.

Responsibilities

Own and execute the global account strategy for assigned customers, driving revenue growth, service expansion, and long-term account retention.
Serve as the primary point of contact for customer escalations, ensuring timely resolution and effective communication across internal stakeholders.
Build and maintain senior-level customer relationships, aligning executive engagement to strengthen partnerships and customer loyalty.
Lead quoting activities for new and existing programs, ensuring competitive pricing, accurate scope definition, and timely execution.
Partner with cross-functional Customer Focus Teams (CFTs) to align customer demand with SMTC capabilities, capacity, and financial objectives.
Lead customer program transitions and production launches, including kickoff meetings and Manufacturing Readiness Reviews.
Ensure contractual requirements, customer expectations, and program commitments are clearly understood and executed by internal teams.
Maintain working knowledge of program financial metrics, including margin, cost drivers, and change impacts throughout the program lifecycle.
Drive effective implementation and pricing of Product Change Notices (PCNs) in coordination with internal stakeholders.
Monitor competitive market trends and customer lifecycle plans to proactively identify risks, opportunities, and growth strategies.
Facilitate Quarterly Business Reviews (QBRs), customer site visits, and executive communications, driving accountability for follow-up actions.
Promote continuous improvement by supporting lean initiatives, issue resolution, and performance optimization within assigned customer programs.