Global Care and Wellness Advisor

Arcadia University • Glenside, PA

6d

About The Position

The Global Care & Wellness Advisor is a key member of the Global Health, Safety, and Student Affairs team and serves as a primary medical, mental health, and wellbeing advisor to students planning for their study abroad. As students have health or safety challenges or emergencies abroad, this position is a non-clinical case manager to coordinate our organizational support, escalating to team members as appropriate. This role executes established team protocols, ensures excellent documentation and follow-through communication, and collaborates heavily within the health, safety, and student affairs team in addition to on-site staff, homeschools, families, and internal colleagues to support student wellbeing. A sense of humor, solutionary attitude, and comfort applying best practice in situations with ambiguity contributes to success in this role. This position serves in an on-call duty rotation. Virtual incident response meetings may be required outside of business hours. Location: Glenside

Requirements

• Demonstrated advising skills with the ability to support a diverse group of students through difficult situations.
• Demonstrated understanding of the international education field and the current student success and wellness issues impacting U.S. students studying abroad.
• Demonstrated ability to remain calm, multi-task, and prioritize in the face of challenging and unusual situations involving students.
• Demonstrated ability to exercise excellent judgment and engage in collaborative, critical decision making while under pressure.
• Strong written and oral communication skills and attention to detail.
• Quickly and accurately recall details specific to individual cases for optimal team communication.
• Proficient with information technology tools including CRM software/Salesforce strongly desired.
• Minimum of three years of experience in a student-focused higher education setting
• Solution-Oriented Mindset: Approaches complex and sometimes ambiguous situations with sound judgment, flexibility, and a focus on practical next steps. Generates thoughtful options, works constructively through barriers, and contributes to effective solutions in a dynamic environment.
• Systems Awareness: Understands that individual student situations may have broader implications for program operations, institutional relationships, compliance, and organizational risk. Approaches decisions with awareness of both immediate needs and wider impact.
• Collaborative Ownership: Takes responsibility for assigned work while communicating proactively and partnering effectively with colleagues across teams. Contributes to shared decision-making and supports coordinated responses to student needs and organizational priorities.
• Administrative Excellence : Maintains meticulous documentation, strong follow-through, and organized case management in a high-volume setting. Produces accurate, timely work and manages details reliably in support of student care and team effectiveness.
• Bachelor's degree required; graduate degree preferred.
• Minimum two years of experience in case management, incident response, or student-focused higher education.
• Demonstrated ability to work within best practice standards in high-stress environments.

Responsibilities

• Deliver individualized pre-trip planning (PTP) advising for students with disclosed health and wellness needs. Execute established advising protocols and prepare structured health summaries for on-site teams. Lead student wellness support handoff meetings with international staff 6–8 weeks prior to term start. Provide ongoing updates to on-site teams as impactful disclosures arise. Identify and elevate concerns to the Director of Health, Safety, and Student Affairs as appropriate. Execute the follow-up plan.
• Review health forms in advance of term start in alignment with team practices. Flag disclosures requiring enhanced advising or escalation. Maintain thorough and organized CRM documentation. Escalate high-risk disclosures to senior leadership for review.
• Serve as primary non-clinical case manager for an assigned caseload of students abroad. Manage documentation, follow-up, referrals, and coordinated response. Exercise critical thinking in identifying risk patterns and proactive solutions. Liaise with travel assistance and insurance providers as needed. Design cross-functional follow-up plans when program impact exists.
• Participate in 24/7 on-call staffing rotation for Arcadia Abroad and The College of Global Studies during business and non-business hours. Respond to calls from families, homeschools, and staff regarding health and safety concerns. Exercise excellent customer service and knowledge of organizational resources. Manage, document, and escalate student health and safety incidents to ensure appropriate level of support is provided. Liaise with travel assistance provider to open cases and assist as needed. Communicate with partners and providers. Serve as a member of the Crisis Response Team (CRT). Contributions include taking detailed and accurate notes, updating the CRM, drafting communications to partners and stakeholders, and liaising with assistance providers and insurance.
• Provide health, safety, and insurance guidance for faculty-led travel. Provide health and safety advising to student travelers. Assist in training traveling faculty.
• Convert incident reports into CRM cases. Maintain documentation aligned with University policy and federal requirements.
• Assist in rollout of established health and safety initiatives. Contribute to student wellness workshops and resource development.

Benefits

• Arcadia offers a competitive benefits package that includes excellent healthcare, generous tuition benefits for employees and their families, retirement benefits, health and wellness programs and resources, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level