Global Client Coordinator

Goodway Group•New York, NY

19h•Remote

About The Position

Goodway Group is one of AdAge's 2025's BEST PLACES TO WORK! As an independent and remote-first media and marketing services firm with a 90+ year history, Goodway Group has the security of an established company combined with a start-up feel. With leading data-driven and technology-enabled digital media and marketing services firm with teams in the U.S. and the UK, our diverse team of digital strategists, media practitioners, technologists and data scientists have won the most prestigious awards for innovative marketing technology, impactful work and inclusive remote-first places to work including being honored as a multiyear winner in Ad Age Best Places to Work, Ad Exchanger's Best Use of Technology by an Agency Award and two MarTech Breakthrough Awards and a certified service partner to The Trade Desk. We are prioritizing candidates located in Brazil, Colombia, Peru and Mexico for this role. The Client Coordinator (CC) is the executional and operational backbone of the client partnership, responsible for ensuring accuracy, follow through, and momentum across client work. This role supports day--to---day client management by owning task tracking, documentation, and coordination across internal teams, making sure nothing slips through the cracks. The Client Coordinator works closely with Client Managers, Client Strategy Leads, and media activation teams to translate plans into action. While not responsible for strategy or client direction, this role plays a critical part in enabling successful delivery by managing inputs, timelines, and communication hygiene. The Client Coordinator is occasionally client facing and is expected to represent- Goodway with professionalism, clarity, and reliability. This role is an entry point into client management and strategy paths, while also offering a long t-erm trajectory for those who excel in operational excellence and delivery leadership.

Responsibilities

Support day-to---day client work by tracking tasks, deliverables, timelines, and dependencies across teams.
Own documentation accuracy, including meeting notes, action items, trackers, and status updates.
Act as the primary liaison for task tracking between Client Managers, activation teams, analytics, and creative partners.
Ensure required inputs (assets, approvals, data, specs) are received on time to support launches and deliverables.
Flag delivery risks, missed dependencies, or timeline concerns early, proposing solutions or escalating as needed.
Support client onboarding by coordinating setup tasks, documentation, access, and internal handoffs.
Assist with client project management outside of campaigns (e.g., pilots, tests, reporting transitions, process changes).
Support preparation for client meetings, QBRs, and planning sessions (materials, agendas, notes, follow-ups-).
Occasionally participate in client meetings, sharing updates, capturing feedback, and managing follow-ups-.
Maintain organized records and shared documentation so teams can easily access the latest information.
Partner with Client Ops (if applicable) to articulate client team workflow needs and acts as a liaison to help teammates successfully adopt and sustain new workflows.