Global Clinical Operations Manager - Remote Opportunity

Airvet Inc

8h•Remote

About The Position

The Clinical Operations Manager will help lead Airvet’s both domestic and global clinical operations and manage our distributed veterinary network. This role ensures operational excellence across regions by driving scalable systems, measurable performance outcomes, and high-quality care delivery. You will partner cross-functionally to execute strategic initiatives on time and on budget, while continuously improving workflows, clinician engagement, and the pet parent experience worldwide.

Requirements

Proven experience leading distributed or global operational teams
Strong project management skills with the ability to prioritize and execute at scale
Demonstrated ability to break complex initiatives into executable phases
Analytical rigor — you use data to identify trends, test hypotheses, and drive decisions
High attention to detail and operational discipline
Exceptional stakeholder communication across clinical, technical, and executive audiences
Experience working cross-functionally in high-growth, fast-paced technology environments
Comfort managing remote teams and international stakeholders

Responsibilities

Own performance metrics and operational KPIs in partnership with Data, Finance, and Analytics to drive company OKRs for both domestic and global operations. .
Lead all global expansion initiatives which include, legal compliance and research, product launch, veterinary recruitment and pet parent appointment scheduling.
Defining and implementing both domestic and global clinical roadmap to help ensure a robust and innovative product offering.
Lead quarterly global operational initiatives to improve workflows, product delivery, and the customer experience.
Design, execute, and evaluate structured operational experiments (weekly, monthly, quarterly) to test and scale high-impact improvements.
Ensure post-experiment implementation plans are documented, approved, and successfully operationalized.
Advocate for clinical teams by identifying technical and operational enhancements (analytics tools, dashboards, workflow improvements).
Establish global quality control standards, monitoring frameworks, and coaching systems to mitigate clinical risk and elevate care quality.
Build and strengthen trusted relationships with high-performing veterinarians and clinical teams both domestically and globally.
Lead all domestic and global demo on-demand call initiatives to support our sales and go-to-market efforts.
Develop and scale a globally engaged clinician network capable of supporting all visit types (on-demand video, chat, prescription consults, nutrition consults, etc.).
Design re-engagement strategies to activate dormant clinicians and support regional demand surges.
Partner with Clinical Leadership to pilot and scale initiatives that elevate clinician satisfaction and deliver exceptional pet parent experiences.
Provide operational insight to Product and Engineering teams to improve connection rates, visit capacity, clinician workflows and product feature improvements.
Proactively develop solutions to manage global visit volume surges across video and chat.
Lead root cause analysis for escalated operational issues and implement data-driven corrective actions.
Standardize, document, and continuously improve global workflows to ensure scalable, high-quality data and care delivery.

Benefits

Competitive salary and commission structure
Stock options
Medical, Dental, and Vision coverage, including Dependents
Flexible Spending and Health Savings Accounts
Telemedicine and Employee Assistance Program (EAP)
Life and AD&D policies
Unlimited Discretionary Time off, paid holidays, and a flexible time off approach
Los Angeles-based and Remote Work team
401K Retirement Plan through Human Interest (Employee contribution - Not matched currently)
Pet-friendly, of course! Access to Airvet as a benefit
Monthly stipend for work-from-home
Annual Educational reimbursement program