Global Communications Manager

Western Union•Atlanta, GA

2d•$125,000 - $150,000•Hybrid

About The Position

Global Communications Manager - Atlanta, Georgia or Miami, Florida (Hybrid) Are you ready to join a high performing communications team within a global financial services company, helping to attract world-class talent? Are you ready for your next career at a company that envisions a culture of global unity and boundless connection? Then it's time to join Western Union as a Global Communications Manager. The Global Communications Manager is responsible for driving strategic communications across business units while ensuring the company’s global workforce has access to timely, relevant, and engaging information. This role manages communication support for Western Union’s business units, develops compelling messaging and partners with leaders worldwide to support key initiatives and enhance the digital employee experience.

Requirements

Bachelor’s degree in communications, Public Relations, Marketing, Journalism, or related field
5–7 years of experience in corporate communications, marketing, public relations, or market research
Experience partnering with senior leaders and advising on communication strategies
Strong writing, editing and storytelling skills with the ability to simplify complex topics
Experience managing intranet platforms, digital communication tools, or employee engagement technologies
Ability to collaborate across global, cross-functional teams
Strong project management skills and attention to detail
Familiarity with analytics tools and data-driven communication practices
Knowledge of accessibility standards and inclusive communication principles

Responsibilities

Business Unit Communications Partner with business unit leaders to develop and execute communication strategies aligned with business objectives
Create compelling content including announcements, presentations, newsletters, talking points, and executive messages
Support product launches, organizational changes, and strategic initiatives with tailored communication plans
Serve as a communications advisor to business leaders, providing guidance on messaging, timing, and channel selection
Build and maintain strong stakeholder relationships across functions, teams, and global regions
Intranet Content Management Partner with teammates to manage daily intranet content operations, Ensure accuracy, consistency and adherence to brand and editorial standards
Develop and maintain content governance frameworks and editorial guidelines
Collaborate with content owners across the organization to keep information fresh and relevant
Monitor analytics and user behavior to improve content performance and engagement
Content Strategy & Development Write, edit and produce engaging content for diverse global audiences
Translate complex business information into clear, accessible messaging
Create multimedia communications including articles, videos, infographics and interactive features
Maintain a content calendar and coordinate publishing schedules across channels
Ensure all content follows inclusive language and accessibility best practices
Digital Employee Experience Enhance intranet user experience by improving navigation, organization and overall usability
Identify opportunities to improve information findability and drive employee engagement
Partner with IT and digital teams to develop platform enhancements and new features
Stay current with digital communication trends, technologies, and best practices
Support change management efforts related to intranet updates and new digital tools
Measurement & Continuous Improvement Track and analyze communication performance metrics such as page views, engagement rates, and user feedback
Conduct regular content audits and manage content lifecycle, including archiving
Gather employee insights to inform communication strategy and improvements
Prepare reports on communication effectiveness and share recommendations with stakeholders