Global Customer Logistics Specialist

3M

2d • Onsite

About The Position

3M is seeking a highly analytical and results-oriented Global Customer Logistics Specialist – Ocean Load Factor to support a major global cost reduction initiative within the Global Logistics organization. This role is critical in leading ocean shipment optimization efforts, driving measurable improvements in container load factor, order pattern behavior, and overall logistics efficiency across the global network. The Global Customer Logistics Specialist will play a central role in delivering cost and productivity targets by partnering closely with supply chain stakeholders, freight forwarders, and internal cross-functional teams to identify and execute optimization opportunities. This role will leverage shipment, order, and performance data to analyze load factor performance, uncover root causes of inefficiencies, and design structured improvement actions that enhance container utilization and transportation cost efficiency. The specialist will lead coordinated initiatives across planning, customer logistics, and operations, ensuring alignment on execution priorities and measurable outcomes. Through disciplined project management, strong analytical insight, and effective stakeholder collaboration, this role will deliver sustainable logistics savings while improving service and operational consistency across the global ocean network.

Requirements

• Bachelor’s degree or higher in Engineering, Supply Chain, Logistics, Operations Research, or Business Administration (completed and verified prior to start)
• Eight (8) years of progressive experience in logistics, transportation, or related end-to-end supply chain functions, with demonstrated impact in large, complex, and global environments in a private, public, government or military environment.

Nice To Haves

• Master’s degree preferred in Supply Chain, Logistics, Operations Research, Business Administration, Engineering, or a related field.
• Relevant professional certifications (e.g., CSCP, CLTD, SC Pro, PMP, APICS, Lean Six Sigma Black Belt) are highly valued.
• Minimum of 5+ years of project and program management experience, with a proven track record of leading large-scale, strategic, and transformational initiatives in global, matrixed organizations.
• Strong project and program management expertise, including experience with PMO governance, portfolio management, stage-gate, and agile delivery methodologies.
• Deep expertise in ocean transportation and international logistics, including FCL operations, consolidation strategies, and global freight network optimization.
• Strong understanding of container utilization, MOQ management, cost-to-serve drivers, and end-to-end ocean freight efficiency levers.
• Demonstrated ability to lead cross-functional and cross-regional teams across Manufacturing, Distribution Centers, Transportation, Procurement, Planning, Packaging, Finance, IT/Data, and external partners (freight forwarders, 3PLs).
• Experience partnering with Finance and IT/Data teams to reconcile volumes, validate savings, and ensure robust financial governance and sustainability of benefits.
• Strong analytical and data-driven mindset, with the ability to translate complex operational and financial data into clear, actionable insights for senior leadership; proficiency with analytics and performance management tools (e.g., Power BI) is a plus.
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word), with exceptional executive-level communication, reporting, and storytelling capabilities.
• Exceptional stakeholder management and influencing skills, with a proven ability to drive alignment and decision-making across functions, geographies, and leadership levels.
• Strategic, business-oriented mindset, capable of connecting operational execution, financial outcomes, and enterprise strategy to enable data-informed decisions.
• Proven self-starter with the ability to operate independently, navigate ambiguity, and deliver results in fast-paced, highly complex environments.
• Working knowledge of global trade compliance, ocean freight regulations, and international shipping standards is a plus.
• Prior experience in consulting, operational excellence, network optimization, or large-scale logistics transformation programs is highly desirable.

Responsibilities

• Lead ocean shipment load factor improvement initiatives, leveraging analytics and reporting tools (Power BI and related platforms) to identify utilization trends, root causes, and continuous improvement opportunities across the global network.
• Develop, standardize, and deploy global load factor optimization solutions to improve container utilization, reduce operational complexity, and enable scalable execution across regions and sites.
• Partner with Global Logistics, Manufacturing sites, Distribution Centers, consolidation centers, freight forwarders, and 3PLs to drive adoption of ocean shipment optimization practices and improve end-to-end shipment efficiency.
• Engage internal and external stakeholders through structured governance forums, initiative reviews, and progress presentations to ensure alignment, accountability, and execution discipline.
• Develop and maintain decision-support tools including prioritization matrices, process maps, execution roadmaps, and implementation timelines to accelerate adoption across multiple workstreams.
• Track, analyze, and report site-, region-, and global-level load factor KPIs, providing clear visibility on performance trends, risks, and improvement actions to leadership.
• Prepare and deliver executive-ready summaries on load factor performance, shipment efficiency, and realized cost savings for site, regional, and global stakeholders.
• Support the development and continuous refinement of governance processes, Load Factor Playbooks, RACI structures, and centralized communication platforms to ensure consistent execution.
• Contribute to cross-functional issue resolution for systemic operational challenges impacting load factor performance, shipment efficiency, and ocean logistics execution across business groups.

Benefits

• 3M offers many programs to help you live your best life – both physically and financially.
• To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level