Global CX Strategy Leader, Connected Products , Industry Specialists and Solutions (ISS); AWS Automotive & Manufacturing

Amazon • Detroit, MI

20h

About The Position

This is a rare opportunity to shape how the world's leading cloud provider
defines the future of connected and AI enabled experiences across automotive and
manufacturing industry. As the Leader of Connected Products Experience (CX) in
the AWS Automotive and Manufacturing Business Unit, you own defining,
documenting, as well as the execution of the strategy and roadmap for CX for the
automotive and manufacturing industries within AWS. CX solutions address the
end-to-end customer journey and experience for mobility, industrial, and
consumer product users with smart products at its core. The customer journey
includes pre-sales through post-sales service touchpoints across the entire
product lifecycle. The CX domain addresses customers in passenger and commercial
vehicle OEMs, logistics and rental fleet companies, dealerships, e-commerce,
vehicle services, other mobility offerings, industrial and consumer goods
producers, service providers, and value-added ecosystem players.
As a leader for CX, you will be responsible for translating customer business
needs into business value using AWS Services and Solutions. You will accelerate
industry transformation by helping customers deliver unparalleled customer
experiences using AWS technologies. As the leader, you will be responsible for
business development, technical strategy, partner strategy, solutions, and
go-to-market for CX for global scaling. You work closely with stakeholders
across AWS to ensure the strategy remains relevant and aligned with fast-paced
dynamics of the automotive, manufacturing, consumer markets and the technology
landscape.
The strategy should cover the near-term, outlining what is needed now and how it
will achieve growth for CX. The strategy should also deliver long-term value for
customers and drive timely decisions for the product roadmap. As the CX leader
you will dive deep into implementing the strategy working with the regional and
scaling teams, learn from every customer’s experience, and adapt the strategy
accordingly to ensure it remains relevant, impactful, and drives growth.

Requirements

• Experience developing strategies that influence leadership decisions at the organizational level
• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
• 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
• 5+ years of solving problems with technology in the Automotive & Manufacturing industries experience
• Experience presenting to both technical and non-technical executive audiences
• Deep understanding of Customer Experience technologies, trends, and customer challenges.

Nice To Haves

• MBA
• Experience with embedded systems, consumer devices, or mobile apps
• Experience with connected vehicle platforms, IoT, Contact Centers, Dealer Management, Digital Commerce, Service Management, and other solutions
• Experience working with global or regional OEMs, Tier-1 Suppliers, ISVs, SI companies
• Public speaking or thought leadership track record (publications, keynotes)

Responsibilities

• Regular updates of the Customer Experience strategy, defining and driving initiatives for strategy execution
• Reporting of strategic initiatives, business results and metrics.
• Influence Customer Experience product roadmaps and solution portfolio to keep AWS at the forefront of delivering solutions that cater to evolving needs of the automotive and manufacturing industries.
• Drive year on year growth by accelerating solution adoption velocity by working with the regional leads and scaling teams
• Publish the business validation/ROI framework to drive executive engagement addressing specific business needs and desired outcomes
• Represent AWS as a thought leader at industry events, conferences, and forums, sharing expertise and insights to position AWS as a leading provider of innovative technology
• Engage with field business teams to align CX solution portfolio to customer engagements.
• Regularly drive field enablement campaigns for new and existing solution portfolio
• Evangelize CX strategy and align stakeholder activities
• Engage with field teams to identify lighthouse opportunities for strategic solutions
• Engage with partners to evangelize strategy and solution guidance development for scaling
• Publish GTM packages including presentations, demos, battle-cards, etc.
• Regularly publish updated strategy documents to reflect market conditions and feedback from stakeholders
• Regularly report on business metrics, KPIs
• Drive Thought Leadership with Customers and Industry organizations.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed