Global Investigations Manager, Enterprise Protection Program

Amazon • Seattle, WA

22h

About The Position

We are seeking an experienced security leader and manager to join our Global Investigations team. This role will lead and manage a global team that investigates, mitigates, and prevents internal security incidents across Amazon's corporate facilities and AWS data centers. The ideal candidate will drive innovation in security practices while managing a diverse team of security professionals to protect Amazon's people, assets, and information. This position may require occasional travel. On-call availability for critical security incidents Fast-paced environment requiring adaptability and quick decision-making is required. A day in the life The day of a Manager III Leader in Amazon Security starts early, monitoring overnight alerts and reviewing insider threat cases and workplace incidents. The day involves leading team standups, coordinating complex investigations with partner teams, managing crisis responses, and coaching investigators. They balance immediate security threats with strategic initiatives like implementing AI-driven threat detection, conducting stakeholder presentations, and developing security protocols for new facilities. The role demands constant vigilance, quick decision-making, and leadership through high-stakes situations while keeping Amazon's people and assets protected. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Requirements

• 3+ years of people management experience
• Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
• Bachelor's degree in Criminology/Criminal Justice or a relevant field
• 7+ years of security-related professional, or 7+ years of law enforcement experience
• Understanding of insider threat programs
• Experience working with law enforcement and legal teams
• Experience overseeing security operations and working with security vendors/contractors
• Experience working in data centers or critical infrastructure
• Experience with common security monitoring, log analysis and forensic tools
• Experience driving security programs across large diverse organizations
• Knowledge of AI and emerging technologies in security operations

Responsibilities

• Lead and develop a team of security professionals responsible for responding to internal security threats.
• Manage a global team, fostering a culture of excellence and continuous improvement.
• Provide mentorship, performance management, and career development for team members
• Collaborate with partners and stakeholders to ensure consistent security operations across the organization.
• Oversee investigations into internal physical security incidents and other critical security matters.
• Manage response to escalated security incidents
• Coordinate external partners on complex investigations.
• Ensure timely resolution of security matters and incident response workflows.
• Develop and implement security protocols for both corporate facilities and AWS data centers.
• Drive innovation in security operations through AI and emerging technologies.
• Develop and deliver strategic plans that provide continuous improvement opportunities.
• Conduct risk assessments and provide recommendations for security improvements.
• Partner with stakeholders on sensitive investigations and compliance matters.
• Contribute to the expansion of security operations to cover new facilities and business areas.
• Manage security incident escalation procedures and ensure appropriate stakeholder communication.
• Develop metrics and reporting to track team performance and security trends.
• Ensure compliance with corporate security policies and regulatory requirements.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level