Global Operations Security Center Manager

Securitas Security Services • Plano, TX

13h • $75,000 - $95,000 • Onsite

About The Position

The Global Security Operations Center (GSOC) Manager is responsible for the
leadership, build-out, and daily operations of numerous 24/7 Global Security
Operations Centers. This role requires a hands-on security leader with proven
experience establishing a GSOC or SOC from the ground up, managing teams, and
maintaining real-time operational oversight.

The GSOC Manager will be physically present at one of the GSOC locations,
providing oversight, incident command, and executive-level coordination during
routine operations and critical events.

Requirements

• 18 years of age or older.
• Bachelor’s degree in Security Management, Criminal Justice, Emergency Management, or related field (Master’s preferred).
• Standard computer / technology skills needed.
• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
• Must have right to work in the US.
• Minimum 3 year checkable work/education background.
• Must possess excellent interpersonal and communication skills.
• Excellent organizational skills needed.
• Must have a pro-active approach and be a good problem solver.
• Must have great attention to detail.
• Must be a self- starter.
• Minimum 5 years of experience managing a GSOC or SOC in a 24/7 operational environment.
• Demonstrated experience building a GSOC or SOC from the ground up, including: Physical GSOC facility design and setup. Technology selection, installation, and integration. SOP, playbook, and governance development.
• Strong working knowledge of physical security systems, incident management, and crisis response.
• Proven experience leading onsite teams in high availability environments.
• Ability to work extended hours, nights, weekends, and respond onsite during emergencies.
• Knowledge and experience of Milestone Systems and LenelS2.

Nice To Haves

• Certifications such as LenelS2 Administrator, CPP, PSP, PCI, FEMA ICS (100/200/300/400), ISO 27001, or NIST-related credentials.
• Experience supporting critical infrastructure, data centers, or global enterprises.
• Military, law enforcement, or intelligence background a plus.

Responsibilities

• GSOC Design, Build-Out, & Onsite Readiness
• Lead, design and implement GSOC from concept to full operational capability.
• Define GSOC mission, scope, governance, KPIs, and service catalogue.
• Develop and maintain SOPs for data center locations, escalation matrices, runbooks, and crisis playbooks.
• Select, implement, and oversee onsite GSOC technologies, Including: CCTV/VMS and alarm monitoring systems. Access control platforms. Incident and case management tools. Threat intelligence and situational awareness platforms.
• Onsite Operations & Incident Command
• Maintain and oversee daily command and control of 24/7 GSOC operations.
• Serve as Incident Commander during critical incidents, emergencies, and crises.
• Provide real-time escalation, decision-making, and executive notifications.
• During critical incidents, coordinate with onsite management and offsite response with security teams, facilities, IT, HR, Legal, and emergency services.
• Ensure accurate documentation, reporting, and after-action reviews.
• Onsite Leadership & Workforce Management
• Train and manage GSOC analysts, supervisors, and shift leads.
• Establish shift schedules, staffing models, and coverage plans for data center locations.
• Conduct in-person coaching, performance reviews, and corrective actions.
• Build and sustain a culture of accountability, professionalism, and operational excellence.
• Risk, Intelligence, & Compliance
• Monitor and assess real-time global and regional threats impacting operations.
• Produce intelligence briefings, daily situation reports (SITREPs), and executive dashboards to onsite management.
• Ensure GSOC operation centers comply with corporate policies, client requirements, and applicable standards (ISO 27001, NIST, SOC, etc.).
• Support audits, inspections, and regulatory reviews of GSOC operation centers.
• Identify opportunities to improve reporting, documentation workflows, and data accuracy.
• Support cross-functional teams by providing timely and reliable information.
• Assist with standard operating procedures (SOPs) related to finance and information management.
• Executive & Stakeholder Engagement
• Serve as the GSOC authority for senior leadership, clients, and visiting stakeholders.
• Deliver in-person briefings during incidents and routine operational updates.
• Support executive protection, travel risk monitoring, and major event security as required.

Benefits

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• Virtual Medical Appointments With Telemedicine.
• Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!!
• Employee Assistance Program.
• DailyPay Access Program!!
• Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!
• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

What This Job Offers

• Job Type: Full-time
• Career Level: Manager