Global Product Support Engineer 3

Lam Research • Tualatin, OR

20h • Hybrid

About The Position

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry. As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring the satisfaction of Lam’s valued customers.

Requirements

• Minimum of 5 years of related experience with a bachelor’s degree; or 3 years with a master’s degree; or a Ph.D. without experience; or equivalent work experience.

Responsibilities

• Primary escalation point for Type-3 tickets.
• Drive escalation resolution across CFT (SQAD, HW, Process, and KAT).
• Secondary escalation point for Type 1-2 ES when pulled in by RPS.
• Provide support by phone and travel if needed.
• Generation of all necessary documentation
• Procedures, Startup/ install guide, FPIC, etc.
• Review/ alignment of FPIG and EMG to support equipment of customer sites (RPS/AT)
• Training of RPS and FSE staff to support hardware
• Review of site ramp plans
• Primary resource for first in fab and first in region installs
• Shared responsibility for JDP and Beta install and support
• Participate in embedded training to gain knowledge
• Prepares and delivers update on programs and issues to customer technical teams.
• TRM's, quarterly reviews, etc.
• Provides onsite project management support for critical penetrations and escalations
• Chairs weekly meeting with key customer accounts to communicate progress on projects and collect information on issues effecting performance.
• Customer focused but dedicated to a specific account.
• Travels as required to support projects and products in the field, estimated 65% annually

Benefits

• At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level