Global Resource Manager

CQ fluency•New Jersey, NJ

12d

About The Position

Our Story & Impact At CQ fluency, we believe language access is healthcare. For more than two decades, we’ve partnered with leading healthcare and life sciences organizations to make communication clear, culturally relevant, and compliant. We bring healthcare communications to life. We combine Cultural Intelligence (CQ) with advanced language technology and AI to enable understanding that drives outcomes — improving member experience, advancing health literacy, and strengthening trust between people and the systems that serve them. As a minority-owned strategic partner , CQ fluency delivers culturally relevant solutions that meet the highest standards of quality and compliance. Recognized on the Inc. 5000 Fastest-Growing Private Companies list consecutively for over a decade, we continue to redefine what’s possible when innovation, empathy, and excellence intersect. The Opportunity We are looking for a manager with great leadership and organization skills to lead the Global Resources department . The ideal candidate is a proactive, data driven leader with deep expertise in localization operations, supply chain management, vendor relations, and cross functional collaboration to ensure efficient implementation of localization strategies to meet company goals and customer needs. Your Impact Manage the Global Resource Department consisting of Vendor Management (VM), Retainer Program (RP), and Linguistic Quality Assurance (LQA) teams. Develop training plans to enhance technical expertise and support professional growth by acting as the main mentor for the team. Serve as the central point of contact for the Global Resource Department across the organization. Own the long-term strategy for the Global Resource Department including external and internal resource pools ensuring alignment with company growth plans with a focus on quality, timeliness, and cost efficiency. Work with the different sub-teams (VM, RP, and LQA) to create goals and department development objectives and opportunities. Identify opportunities to expand the retainer pool into new languages, services, or operational models to support current and future capacity needs. Monitor resource use distribution to ensure utilization of Retainers is prioritized over freelancers. Identify process improvement opportunities to increase productivity, reduce manual tasks, and enhance quality. Collaborate with Technology to implement tools for automation and overall efficiency. Support Machine Translation (MT) and AI related initiatives in partnership with LQA and MT teams. Work with Compliance to craft, edit and publish documentation to manage operations within the department. Collaborate with Production to forecast demands, anticipate bottlenecks, and maintain optimal staffing levels. Monitor and improve LQA quality standards, benchmarks, and performance. Conduct quality audits to ensure consistent accuracy, compliance, and linguistic excellence. Support corrective action processes (CAPA) in collaboration with compliance and production teams. Define and track key KPIs including utilization, capacity, cost savings, and program performance. Deliver clear, actionable monthly reports to senior leadership with insights and recommendations. Partner with BI teams to build reporting solutions for quality, TAT, productivity, and utilization trends. Design and oversee a scalable supply chain structure enabling production and operational growth. Maintain strong relationships with top vendors through regular business reviews. Monitor vendor usage from cost, quality, and compliance perspectives; negotiate pricing and performance improvements. Collaborate with Sales and Production to support RFI/RFP responses and capacity planning for new clients. Qualifications for Success Minimum 5 years of experience in translation industry in a client centric environment; supply chain management a plus Strong leadership skills, experiencing in coaching and mentoring Deep understanding of the localization and translation industry, end-to-end translation lifecycle, linguist workflows, and knowledge of qualification processes. Strong analytical and quantitative skills, with experience in developing KPIs, dashboards, and reports, to drive business decisions. Exceptional organizational skills with the ability to manage complex, multi-faceted programs. Excellent people management and relationship-building skills. Outstanding verbal and written communication skills, with the ability to present complex information clearly to executive audiences. A natural collaborator who can effectively influence and work with stakeholders across different departments. A creative and strategic problem-solver with a 'think outside the box' mentality. A strong sense of ownership and accountability, with a relentless focus on achieving results. Strong computer skills including MS Office and Adobe software products Bachelor’s degree in a relevant field or equivalent professional experience. Our People. Our Promise. At CQ fluency, we lead with understanding — it’s both our mission and our mindset. We listen deeply, communicate clearly, and act with purpose to create solutions that truly improve lives. We build trust through transparency, integrity, and respect — earning the confidence of our clients, our partners, and each other. Every commitment we make is one we keep. And we show resilience in everything we do. We grow through change, meet challenges with curiosity, and transform complexity into opportunity. At CQ fluency, we don’t just translate language — we translate understanding into action , bridging people, cultures, and healthcare systems so that communication becomes care. We believe that when people are understood, outcomes improve — for our clients, our members, and our team.

Requirements

Minimum 5 years of experience in translation industry in a client centric environment; supply chain management a plus
Strong leadership skills, experiencing in coaching and mentoring
Deep understanding of the localization and translation industry, end-to-end translation lifecycle, linguist workflows, and knowledge of qualification processes.
Strong analytical and quantitative skills, with experience in developing KPIs, dashboards, and reports, to drive business decisions.
Exceptional organizational skills with the ability to manage complex, multi-faceted programs.
Excellent people management and relationship-building skills.
Outstanding verbal and written communication skills, with the ability to present complex information clearly to executive audiences.
A natural collaborator who can effectively influence and work with stakeholders across different departments.
A creative and strategic problem-solver with a 'think outside the box' mentality.
A strong sense of ownership and accountability, with a relentless focus on achieving results.
Strong computer skills including MS Office and Adobe software products
Bachelor’s degree in a relevant field or equivalent professional experience.

Responsibilities

Manage the Global Resource Department consisting of Vendor Management (VM), Retainer Program (RP), and Linguistic Quality Assurance (LQA) teams.
Develop training plans to enhance technical expertise and support professional growth by acting as the main mentor for the team.
Serve as the central point of contact for the Global Resource Department across the organization.
Own the long-term strategy for the Global Resource Department including external and internal resource pools ensuring alignment with company growth plans with a focus on quality, timeliness, and cost efficiency.
Work with the different sub-teams (VM, RP, and LQA) to create goals and department development objectives and opportunities.
Identify opportunities to expand the retainer pool into new languages, services, or operational models to support current and future capacity needs.
Monitor resource use distribution to ensure utilization of Retainers is prioritized over freelancers.
Identify process improvement opportunities to increase productivity, reduce manual tasks, and enhance quality.
Collaborate with Technology to implement tools for automation and overall efficiency.
Support Machine Translation (MT) and AI related initiatives in partnership with LQA and MT teams.
Work with Compliance to craft, edit and publish documentation to manage operations within the department.
Collaborate with Production to forecast demands, anticipate bottlenecks, and maintain optimal staffing levels.
Monitor and improve LQA quality standards, benchmarks, and performance.
Conduct quality audits to ensure consistent accuracy, compliance, and linguistic excellence.
Support corrective action processes (CAPA) in collaboration with compliance and production teams.
Define and track key KPIs including utilization, capacity, cost savings, and program performance.
Deliver clear, actionable monthly reports to senior leadership with insights and recommendations.
Partner with BI teams to build reporting solutions for quality, TAT, productivity, and utilization trends.
Design and oversee a scalable supply chain structure enabling production and operational growth.
Maintain strong relationships with top vendors through regular business reviews.
Monitor vendor usage from cost, quality, and compliance perspectives; negotiate pricing and performance improvements.
Collaborate with Sales and Production to support RFI/RFP responses and capacity planning for new clients.