Global Security Operations Center Supervisor

Allied Universal•Waukesha, WI

2d•$39

About The Position

Allied Universal is looking to hire a Global Security Operations Center Supervisor. The Global Security Operations Center (GSOC) Supervisor leads the day to day activities of assigned shifts in the client’s GSOC. This position is responsible for line-level supervision of up to ten Lead Operators and Operators. The GSOC Supervisor assures that all GSOC positions are staffed with qualified personnel and that all operations are conducted in line with established policy and procedure. This position is under the direction of the Operations Manager. Essential Job Functions:

Requirements

Must be 21+ years of age
GSOC Experience required
College Degree (BA) or equivalent work experience in an operations center or dispatch capacity
At least four years of experience in security
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Excellent instructional, customer service, written and verbal communication skills
Experience in conducting research/analysis
Ability to multitask in a fast paced, at times stressed work environment
Comfortable with high-tech work environment and constant learning of new tools and innovations
Flexibility to work all shifts, and willingness to assist the team with overtime when needed
Good working knowledge of Microsoft Office suite and Windows OS
Self-motivated, curious, and knowledgeable pertaining to news and current events
Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems
A dependable team player with business maturity, enthusiasm and a positive attitude

Responsibilities

Receiving shift pass down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance
Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally
Drafts and sends emergency mass notifications and other crisis communications
Ensuring that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents
Assisting the Client’s security personnel with the development and/or revision of security operation center processes, protocols, and systems
Identifying and routing security for resolution of any nuisance or trouble (physical security) alarms
Provides back-up, support, and on-call function as-needed
Oversees quality control and oversight for all production, support, and staffing functions in conjunction with GSOC Operations Manager
Directly assists in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas
Supervise the maintenance and deployment of a GSOC knowledge management dashboard (ex: SharePoint Site or other tool)
Works with Operations Manager to identify process and quality improvements
Represent the GSOC in meetings with client personnel
Triage and manage incidents of workplace violence or other associate misconduct
Developing and executing training for the Operators in all control room functions and conducting training exercises with the field leadership team