Global Solution Provider Partner Program Lead

SAS • Cary HQ, NC

14h

About The Position

The Channel Strategy, Programs & Readiness team is looking for a Global Solution Provider Partner Program Lead to re-launch, and grow a world-class, AI-forward solution provider partner program—driving partner engagement, building a vibrant partner community, and enabling joint go-to-market success. In this role, you’ll transform how partners connect, collaborate, and create measurable business impact, all in alignment with our global channel strategy and ambitious partner ecosystem goals. Our team is the engine behind how our channel ecosystem scales—connecting strategy to execution through world-class programs and readiness. We work at the intersection of channel strategy, partner programs, and partner readiness to accelerate partner performance, drive consistent customer outcomes, and create a seamless journey from technical pre-sales through post-sales delivery and long-term success. This role l eads the design, execution, and continuous improvement of the solution provider partner program, with the p artner e xperience and customer outcomes at the core. This role ensures every process, resource, and interaction is optimized for ease, value, and satisfaction, enabling partners to deliver exceptional results for end customers. Represents the organization in partner communities and drives partner-sourced revenue and strategic business outcomes through high-value engagement and joint go-to-market initiatives.

Requirements

• Minimum 5 years of experience in partner program management, channel strategy, or channel business development in technology/SaaS environments.
• Bachelors degree preferably in Business, Marketing, Computer Science, or other related field.
• Deep understanding of solution provider / reseller business models.
• Proven experience in strategic program design with a customer-first, partner-centric orientation.
• Proven ability to lead partner programs and communities, driving engagement, adoption, and measurable partner-sourced business outcomes.
• Strong cross-functional collaboration with marketing, enablement, business systems, and sales teams to execute joint initiatives.
• Proven Experience in data-driven decision-making with ability to define, monitor, and act on KPIs to improve partner satisfaction, adoption, and revenue contribution.
• Ability to translate partner and customer feedback into actionable program improvements that enhance experience and drive business results.
• Strong executive-level communication skills, with the ability to synthesize complex information into clear, concise insights and recommendations that inform decision-making and drive alignment.
• An equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Nice To Haves

• Business Acumen: Using one’s knowledge or economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and/or tactics.
• Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
• Coaching the Sales Team: Diagnosing areas for improving salespersons’ techniques; providing timely feedback, instruction and guidance to strength specific knowledge/skill areas and optimize sales successes.
• Experience designing or scaling a digital partner community platform (e.g., community engagement tools, portals, collaboration platforms) with measurable adoption metrics.
• Familiarity with PRM, CRM, and partner analytics platforms (e.g., Salesforce, Impartner, Allbound, Microsoft Dynamics, etc.).
• Experience leading or contributing to AI-enabled partner ecosystem initiatives (e.g., AI-powered insights, automation, digital experience enhancements).
• Experience developing or managing tiered incentive programs, specializations, or performance-based partner frameworks.

Responsibilities

• Own the ongoing development and modernization of the solution provider program, ensuring all elements (tiers, specializations, incentives, requirements) are designed with a customer-first and partner-centric mindset.
• Gather and analyze partner and customer feedback to identify friction points and champion enhancements that improve the end-to-end partner and customer experience.
• Collaborate with channel marketing to co-create campaigns, communications, and resources that drive engagement, enable solution providers to identify and close joint customer opportunities, and reinforce a customer-first culture across the partner lifecycle.
• Serve as business lead for partner-facing technology initiatives, advising on portals, dashboards, and workflows that simplify processes and support an AI-forward ecosystem.
• Test and validate new systems and provide feedback to ensure measurable improvements in partner and customer experience.
• Gather ongoing feedback from partners and stakeholders to drive practical, data-informed improvements in technology, workflows, and program measurement.
• Design, launch, and manage a solution provider partner community that facilitates collaboration, knowledge sharing, and best-practice adoption across partners.
• Drive active engagement and participation, using campaigns, events, and digital platforms to strengthen partner relationships and improve program adoption.
• Monitor community health and KPIs (engagement, satisfaction, participation, contribution to partner-sourced opportunities) and implement continuous improvements to maximize business impact.
• Collaborate with channel marketing, enablement, and program teams to ensure the community supports joint GTM initiatives, partner readiness, and customer success outcome

Benefits

• Comprehensive medical, prescription, dental and vision plans.
• Medical plan options include: PPO with low annual deductible and copays.
• HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan.
• There’s a pharmacy too!
• Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
• An industry-leading 401k plan.
• Tuition Assistance Program and programs and resources to support your development
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level