Global Workplace Services Operations Admin

NeoGenomics Laboratories • Aliso Viejo, CA

10d • Onsite

About The Position

The Administrative Assistant provides essential onsite support to the Global Workplace Services (GWS) team at our Aliso Viejo reference diagnostic laboratory. This role is designed for an early-career professional with strong customer service skills and foundational administrative experience. The position supports daily workplace operations, mail distribution, event coordination, and cross-functional projects. A high level of professionalism, service orientation, and reliability are required, as this role directly impacts the employee experience at the site.

Requirements

• 1–2 years of administrative, customer service, or workplace support experience preferred
• Experience using Microsoft Office applications, including PowerPoint
• Function independently within a broad scope of guidelines and established policies and goals
• Provide excellent customer service and interpersonal support to internal customers
• Work collaboratively in a team environment with department managers, directors, and clinical staff
• Communicate effectively at all levels of the organization through strong oral and written skills
• Deliver solid performance that contributes to positive outcomes
• Contribute to cross-functional teams and drive change results
• Facilitate discussions and communication through strong verbal and written skills
• Identify core business vulnerabilities and apply problem-solving logic to recommend solutions
• Work autonomously in a results-oriented environment with minimal daily direction
• Demonstrate advanced proficiency in Microsoft Suite
• Generate performance reporting and analytics with proficiency
• Receive equal employment consideration regardless of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status
• Ability to sit and/or stand for extended periods of time
• Ability to lift to 15 pounds

Nice To Haves

• Exposure to workplace systems such as Concur, ServiceNow, or other ticketing platforms is a plus

Responsibilities

• Receive, sort, and distribute incoming mail and packages; prepare outgoing mail and coordinate courier pickups
• Maintain office supply inventory and restock shared areas
• Perform administrative tasks including filing, scanning, data entry, and document organization
• Serve as a first point of contact for workplace requests and service needs
• Support routine facility tasks and vendor coordination
• Maintain organization and cleanliness of conference rooms, communal areas, and supply spaces
• Enter and track workplace requests through ticketing systems (ServiceNow experience a plus)
• Assist with planning, setup, and execution of onsite events, town halls, and employee engagement activities
• Coordinate room reservations, seating layouts, A/V needs, and catering logistics
• Provide onsite support during events to ensure smooth operations
• Collaborate with GWS team members on special projects, process improvements, and site initiatives
• Program and maintain workplace profiles for all new hires and update space assignments across all Neo sites
• Manage and update Map Studio configurations to reflect ongoing space changes
• Administer and oversee hoteling reservation systems to ensure accuracy and availability
• Serve as the first line of support for technical issues related to ServiceNow Workplace applications
• Troubleshoot and resolve employee-reported issues across enterprise workplace systems
• Perform other duties as assigned by the VP GWS
• Support cross-functional projects and initiatives as needed
• Deliver a consistently high level of customer service to employees, visitors, and vendors
• Ensure smooth daily workplace operations through timely task completion and proactive support
• Maintain accurate mail handling, supply management, and documentation processes
• Contribute to a clean, organized, and welcoming facility environment
• Support successful execution of events and town halls with reliable setup and coordination
• Strengthen GWS team effectiveness by participating in cross-functional projects and

Benefits

• We have highly competitive benefits with HMO and PPO options.
• We have company 401k match along with an Employee Stock Purchase Program.
• We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays.
• We offer wellness courses and have engaged employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed