GM, Clinical Solutions - Optum Insight Provider Market

UnitedHealth Group • Eden Prairie, MN

3d • Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
In the Optum Insight Provider Market, we help providers optimize financial performance, enhance clinical decisions, and accelerate growth. The General Manager, Clinical Solutions, is charged with developing and executing strategic and commercial plans to achieve above market growth in delivering solutions to our customers, helping them improve care and quality. Responsible for delivering on approximately $250M annual revenue. Attainment of these business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the market, the ability to scale the business, lead in a matrix environment and drive growth by collaborating across other divisions. Serves as a member of the Provider Market business senior leadership team and contributes to the overall success of the business to drive the business unit.
The General Manager position requires an individual who understands how to get things done at Optum through influence by leveraging their extensive interpersonal and collaboration skills. In addition, you must have experience in strategic planning, execution, building relationships and working with executives at all levels. The General Manager will have solid critical thinking skills, demonstrated success in driving complex strategies, outstanding cross group organizational skills and agility, and effective communication skills (verbal and written). Additionally, the General Manager will have a proven track record of having run a large P&L, operations, product innovation, and revenue & profitability growth. You should also enjoy setting stretch goals and be flexible with the ability to tolerate and manage ambiguity and uncertainty.
You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires within 30 minutes of an office in Minnesota or Washington, D.C., you'll be required to work a minimum of four days per week in-office.

Requirements

• Bachelor’s degree required
• 15 or more years of combined experience and a proven record of driving major transformational change and delivering measurable results and developing and leading growth programs or initiatives
• 15 or more years’ experience of progressive general management with P&L responsibility in growth oriented, client-focused organization
• Experience leading and growing the P&L of a solutions business in a large-sized healthcare technology organization. Experience working with product development, launching new products, and thinking innovatively
• Skilled in organizational development, personnel management, budget and resource development, and strategic planning
• Experience in managing multi-million-dollar budgets that include sales/bookings targets, revenue targets, client satisfaction targets, and expense targets
• Prior experience in forecasting. Demonstrated experience in financial planning and analysis with previous experience partnering with human resources, information technology, and legal
• A demonstrated track record of acting as an innovative thought leader and business partner to executives across multiple business units
• Proven experience and expertise in leading a large and complex organization through transformation from one of stand-alone business units to a more fully integrated and strategically aligned organization
• Experience assimilating and analyzing information pertaining to the customer experience
• Experience motivating, developing, coaching, and guiding people in a matrixed organization
• Experience managing a team plus indirect staff across multiple geographies globally
• Ability to navigate and work across multiple constituents to develop, communicate, and support a company’s short-term and long-term business objectives
• Possess personal qualities of integrity, credibility, and commitment to Optum’s Vision and Values
• Must be able to travel 50%25

Nice To Haves

• Master’s Business Administration
• 10+ years of combined experience in product management, delivering new product delivery and leading strategic go-to-market initiatives of diverse scope in a large matrixed software company
• Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)
• Experience working across UHG, Optum and UHC lines of businesses
• Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

• Provide overall business leadership for the Optum Insight Clinical Solutions business, including Value Connect, Interqual, and Crimson AI
• Deliver against business results: revenue and IOI targets
• Formulate business strategy, financial plans and execution plans for the business and be responsible for the business P&L, generating YoY double digit growth, both organic and inorganic. Build business cases for new segments and product strategies
• Expand product offerings, generate additional revenue opportunities, improve the customer experience, and enhance the infrastructure by leveraging existing and modern technologies with an AI-first mindset
• Shape product strategy; ensure alignment with roadmap and capital allocation
• Lead domain business reviews (forecasts, objectives, status updates)
• Engage with customers on high-impact opportunities
• Provide end-to-end thought leadership, insight, and influence around Optum Insight’s enterprise-wide strategy. Help identify and exploit synergies and market opportunities for Optum Insight
• Collaborate across OI to drive organizational efficiencies and alignment and to develop the infrastructure for future growth. Effectively work across the matrix to shepherd the mindset and cultural shift needed to create a more streamlined process while the organization transforms to a more cloud-first, AI-first, SaaS based business
• Develop an end-to-end process for development, implementation, use, reporting and feedback on solution offerings – collaborating with other product groups, distribution channels, and specialist areas, as necessary
• Spearhead the development, communication, and implementation of effective growth strategies to achieve and surpass sales and profitability goals for the Clinical Solutions business. Drive GTM execution across domain team and functional partners
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to enable the rapid growth objectives of our organization
• Recommend and champion strategies and tactics designed to positively impact key drivers, such as price, risk profile, utilization, activation, attrition, and revenue, to ensure P&L and market share goals are achieved
• Build for the future and provide solid leadership; oversee talent plans and strategies to attract, motivate and retain a diverse, qualified, and engaged team to fulfill current and future business needs. Provide ongoing coaching and developing of staff and ensure resource planning
• Understand the future of the industry and develop new products and services in order to better support clients and ensure smooth delivery of innovative solutions
• Identify continuous improvement opportunities and manage productivity metrics and efficiencies
• Assist, as required, in raising additional capital at appropriate valuations to enable the Company to meet sales, growth, and market share objectives
• Foster a success-oriented, accountable environment within the company
• Represent the company with clients, investors, and business partners

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive