GM Service Advisor

D'Addario Auto Group • Shelton, CT

2d • $65,000 - $115,000 • Onsite

About The Position

D'Addario Auto Group is a Family-Owned Company since 1968, located at 329 Bridgeport Avenue in Shelton, CT D’Addario Automotive Group has an opening for a Full-Time Experienced Service Advisor/Writer to help support our GM team and grow our Service Department. We have a great work environment, great people, and great benefits. The ideal candidate will flourish in a fast-paced and professional workplace. If you are looking for a challenging yet rewarding position with a growing family owned company that cares about their customers and their employees, then it’s time to get to know D’Addario’s. Pay Scale: $65,000 - $115,000 (Depending on Experience) Job Description: As a Service Advisor, you will be the liaison between our customers and our skilled technicians, ensuring a smooth and positive service experience. We are looking for candidates with previous Dealership Experience.

Requirements

• Prior Reynolds and Reynolds experience a plus!
• Strong communication and interpersonal skills
• Computer proficiency and ability to learn new software
• High School Diploma or equivalent
• Valid Connecticut driver’s license with a clean record
• Satisfactory Background check and drug screen required prior to hire
• 1-2 years’ experience in a customer service orientated environment required.

Responsibilities

• Provide friendly and professional customer service in person and over the phone to customers
• Coordinate service appointments and answer incoming phone calls
• Listen to customer concerns and accurately document what the customer is saying the vehicle issues are
• Writes up repair orders by describing symptoms, problems, and causes discovered by Technician, as well as repairs and services required - obtain authorization from customer and signatures where required
• Verifies warranty and service contract coverage
• Review Vehicle Inspections provided by Technicians
• Create detailed estimates and explain the scope of work to customers
• Recommend and sell additional services for our valued customers’ vehicles for optimal performance
• Closing repair orders and ensuring accurate billing
• Keep customers informed of repairs and status of vehicle
• Maintain high customer satisfaction scores (monthly bonus if goal is achieved)

Benefits

• Very competitive salary (hourly wage plus commission)
• Medical Plan (health, dental, vision)
• 401k Savings Plan with employer contribution
• Basic Life Insurance
• Opportunities for Advancement
• You would work in a clean State-of-the-art service center with the most modern equipment
• You’d be in a family-owned dealership where your good work is recognized and valued
• You’d receive training and coaching support for your continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED