GOS Support Engineer
About The Position
We are looking for highly motivated employees to join our North America Grid Operation Systems (GOS) Technical Support team for the position of GOS Technical Support Engineer. At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability. Schneider Electric is seeking innovative and highly skilled, personable professionals who are passionate about SCADA, ADMS, and DERMS technologies. They possess strong facilitation skills and the ability to translate and convey difficult concepts to groups with varied skill sets. This role is predominately outward-focused, including direct interaction with our client and partner communities, often as the face of Schneider Electric. The responsibilities of the GOS Technical Support Engineer are to ensure that our North American GOS customers enjoy long-term satisfaction with our Grid Operation solutions.
Requirements
- Must have previous experience supporting enterprise software solutions
- Basic knowledge about distributed software architecture
- Advanced knowledge of hardware, OS management, virtualization, networking, security, IT operations and automation, data management
- Bachelor of Science degree in CS or CIS preferred. Relevant job experience will also be considered in lieu of a degree
- Minimum of 1-3 years’ experience working with and maintaining SCADA systems. Experience with EcoStruxure ADMS 3.x is highly beneficial.
- Understanding of Industrial Communication Protocols: Familiarity with communication protocols such as Modbus, DNP3, and ICCP is beneficial
- Networking skills: Basic understanding of IT networking concepts including TCP/IP, firewalls, switches, and routers is necessary as SCADA systems often need to interface with other networks
- Safety-conscious: Familiarity with industry safety standards and a commitment to always adhere to safety protocols
- Must possess excellent analytical, problem solving, researching skills
- High level of professionalism in oral and written communication skills
- Be independent, self-motivated, team player and have a people-oriented personality
- Ability to manage overall technical support satisfaction of several key clients simultaneously
- Must demonstrate the ability to interact with peers, management, and other departments in a professional manner
- Ability to work in a dynamic fast paced environment
- Passion for learning and continuous improvements
Responsibilities
- Member of the Technical Support Team for North American GOS customers
- Deep and personal customer relationship and collaboration while supporting the GOS product lifecycle
- Accountable for maintaining and troubleshooting: large-scale complex operation, configuration, deployment, and maintenance for customer-specific software solutions
- Acting as a true customer advocate to internal support and development teams while working to resolve complex technical software issues
- Helping system administrators during issue investigation and resolution (off-site and on-site troubleshooting)
- Develop and maintain positive relationships with colleagues, customers, and sub-contractors
- Thorough documentation of all customer interactions including troubleshooting tasks and results
- Maintain knowledge base of resolution paths and known issues accessible both internally and externally
- Support 24x7 critical clients via on-call rotation
Benefits
- Schneider Electric’s desirable global benefits plan
- Dynamic global working environment and great career opportunity through Schneider Electric’s programs
- Environment to learn, excel, and drive continual improvements in processes benefiting our customers
- Occasional domestic and international travels to further grow and strengthen relationship with customers
- Collaboration with top World experts in GIS/ADMS utility industries
- Collaboration with IT experts in GIS/ADMS fields from our company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
