Governance Coordinator

AST SpaceMobile•Lanham, MD

13h

About The Position

AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected. Position Overview The Governance Coordinator is responsible for managing service assurance governance, quality, and compliance through standardized processes, metrics tracking, RCA oversight, reporting, and documentation across satellite, RAN, core, gateway, and transport domains. Operating within the Service Assurance organization, this role ensures that incident handling, root cause analysis, and service performance management adhere to defined operational, regulatory, and contractual assurance requirements. The Governance Coordinator works closely with PSC Agents, NOC teams, E2E Telco Engineers, Operations Management, and Project Management to maintain consistency, audit readiness, and continuous improvement. This role is critical to maintaining quality, consistency, and accountability across Service Assurance operations for satellite‑to‑mobile services. The Governance Coordinator ensures that operational execution is aligned with governance expectations, enabling reliable service delivery, regulatory compliance, and scalable global operations.

Requirements

Bachelor’s degree in Telecommunications, Engineering, IT, Operations Management, or a related field.
4–7 years of experience in service assurance, service management, governance, operations, or telecom support functions.
Experience supporting telecom, satellite, or carrier‑grade network operations environments.
Strong understanding of incident management, RCA processes, SLA governance, and service assurance frameworks.
Working knowledge of telecom service domains including RAN, core, transport, OSS/NMS, gateway, and satellite systems.
Ability to interpret operational data, incident trends, and performance metrics from a governance perspective.
Strong organizational and analytical skills with high attention to detail.
Ability to manage multiple governance workstreams in parallel.
Clear written and verbal communication skills for reporting and stakeholder engagement.
Strong collaboration skills across Service Assurance, NOC, engineering, and management teams.
Structured, methodical approach to quality and compliance.
ITSM and incident management tools (ServiceNow, Remedy, Jira Service Management, or equivalent).
Reporting and dashboard tools (Excel, Power BI, or similar).
Documentation and collaboration platforms (Confluence, SharePoint, Teams).
Ability to work in a fast‑paced operational environment with periodic peak workloads during audits, major incidents, or launch milestones.
Ability to coordinate across global time zones to support governance activities.

Nice To Haves

ITIL, service management, or quality/governance certifications are a plus.
Prior exposure to audit, compliance, or SLA governance processes is strongly preferred.

Responsibilities

Establish and maintain standardized Service Assurance governance processes across incident management, RCA, reporting, and documentation.
Ensure consistent application of Service Assurance policies, workflows, and quality standards across regions and operational teams.
Support alignment of operational practices with contractual SLAs, regulatory obligations, and internal assurance frameworks.
Track and manage Service Assurance metrics including incident volumes, SLA adherence, restoration timelines, and RCA completion rates.
Prepare regular governance reports, dashboards, and summaries for Service Assurance leadership and stakeholders.
Identify trends, gaps, and recurring issues to support data‑driven service improvement initiatives.
Govern the end‑to‑end RCA lifecycle, ensuring timely initiation, quality analysis, and formal closure of root cause investigations.
Validate RCA completeness, cross‑domain accuracy, and alignment with Service Assurance standards.
Track corrective and preventive actions (CAPAs) and ensure closure commitments are met.
Ensure Service Assurance activities are audit‑ready, with accurate, complete, and traceable documentation.
Support internal and external audits by providing evidence, reports, and process artifacts.
Maintain documentation repositories covering incident records, RCA reports, governance reviews, and compliance materials.
Support regular Service Assurance governance reviews, operational reviews, and readiness assessments.
Coordinate inputs from PSC Agents, NOC Engineers, Managed Services, and E2E Telco Engineers.
Facilitate alignment between operational execution and governance expectations during launch and steady‑state operations.