Grand Central/Prelude Application Analyst

Mass General Brigham • Somerville, MA

2d • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Summary Responsible for providing, designing, developing, testing, implementing, and ongoing maintenance of new and existing software applications. This role also provides training and support to end users.

Requirements

• Knowledge of Patient Access workflows
• ADT and Registration workflows/Navigators
• Authorization and Referral workflows/Navigators
• Confirmation Warnings and Errors
• Item Profiles and Item Defaults
• Patient and Referral Workqueue knowledge
• Reporting Workbench and SlicerDicer knowledge
• Benefit Engine Knowledge
• Bachelor's Degree Information Systems required
• Experience in the development, support or operation of software applications 2-3 years required
• Strong oral and written communication skills.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Demonstrated analytic and problem-solving skills.
• Ability to learn quickly.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.
• If utilizing Epic, you must be able to obtain the required certifications as outlined by program requirements.

Nice To Haves

• Epic Grand Central, Prelude or Cadence Certification Preferred

Responsibilities

• Reviews system requirements and business processes; tests, debugs, and implements software solutions.
• Develops and executes test plans and performs other software quality assurance tasks.
• Trains end users on the operation of software applications. Develops end-user documentation.
• Provides ongoing support of the software applications by identifying and resolving issues.
• Runs reports, updates tables, and performs other tasks associated with the ongoing operation of the software environment.
• Participates in regular team meetings to discuss team activities, issues, and updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level