Greeter / Service Navigator (800131)

Equus•Bradford, PA

2d•$17

About The Position

Maintain regular attendance Possess a great attitude, professional demeanor, polite and courteous behavior Oversee the Career Resource Center (CRC) and UC area: initializing and shutting down computers; making sure no personal information has been left behind; keeping all printed information such as signage, brochures, posters, etc. up to date; and be responsible for information related to services and events that are displayed on the CRC TV, using PowerPoint software Welcome customers to the site and provide initial assessment of their needs Have knowledge of and understand workforce programs and services as well as related services Engage customers and enthusiastically promote the CareerLink and the various services encouraging customers to seek and utilize the services available to them Direct customers with scheduled appointments or known needs Assist customers with password retrieval, online job applications, resume updates, etc. Provide all new customers and customers that have not visited the CareerLink in the last three months with a general overview and orientation to CareerLink services Assist with and/or ensure that all customers are registered on the PA CareerLink website and that all information is current and the customers’ resumes are up to date Based on initial assessment, determine customers’ needs and potential eligibility for various partner services Make appropriate referrals to internal programs, introducing the customer to staff when possible Enter core services and case notes into the CWDS system Keep records of initial assessments and referrals, prepare reports as required Provide follow up after 30 days of initial visit, ensuring successful referrals were made, then input case notes in CWDS Answer and direct telephone calls in a timely and professional manner Attend periodic CareerLink meetings as well as informational and training meetings or webinars Serve as point of contact for IT support provider and Workforce Solutions, assisting with troubleshooting all non-state related IT issues Manage and/or assist with social media presence Periodically monitor customer satisfaction Understand and evaluate customer perspectives, needs and requirements Manage a variety of projects Assist in maintaining a safe and satisfying work environment Pass along congratulatory notes to customers, clients and visitors Consult and cooperate with departmental managers to improve centers effectiveness Perform other duties and tasks assigned

Requirements

High school diploma or equivalent
Up-to-date computer skills including: Database user interface and query software, document management software, electronic mail software, spreadsheet software, slide show software, web based/internet, and social media platforms
Valid driver’s license
Positive socialization skills
Ability to support and motivate other people
Ability to communicate clearly verbally and in writing

Responsibilities

Oversee the Career Resource Center (CRC) and UC area
Welcome customers to the site and provide initial assessment of their needs
Have knowledge of and understand workforce programs and services as well as related services
Engage customers and enthusiastically promote the CareerLink and the various services encouraging customers to seek and utilize the services available to them
Direct customers with scheduled appointments or known needs
Assist customers with password retrieval, online job applications, resume updates, etc.
Provide all new customers and customers that have not visited the CareerLink in the last three months with a general overview and orientation to CareerLink services
Assist with and/or ensure that all customers are registered on the PA CareerLink website and that all information is current and the customers’ resumes are up to date
Based on initial assessment, determine customers’ needs and potential eligibility for various partner services
Make appropriate referrals to internal programs, introducing the customer to staff when possible
Enter core services and case notes into the CWDS system
Keep records of initial assessments and referrals, prepare reports as required
Provide follow up after 30 days of initial visit, ensuring successful referrals were made, then input case notes in CWDS
Answer and direct telephone calls in a timely and professional manner
Attend periodic CareerLink meetings as well as informational and training meetings or webinars
Serve as point of contact for IT support provider and Workforce Solutions, assisting with troubleshooting all non-state related IT issues
Manage and/or assist with social media presence
Periodically monitor customer satisfaction
Understand and evaluate customer perspectives, needs and requirements
Manage a variety of projects
Assist in maintaining a safe and satisfying work environment
Pass along congratulatory notes to customers, clients and visitors
Consult and cooperate with departmental managers to improve centers effectiveness
Perform other duties and tasks assigned