Group Director, Client Data Product Owner

CHANEL • New York, NY

1d • Hybrid

About The Position

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. About the role: Towards our long-lasting ambition to develop client-centric strategies, CHANEL is looking for our new Group Director, Client Data Product Owner, to join our data team in the Digital and CX department, based in New York City. The creation of this new position within CHANEL US follows our strategic direction to accelerate the usage of our client data platforms (mainly but not only relying on Salesforce Data Cloud) for our 3 divisions: Fragrance and Beauty, Fashion, and Watches & Fine Jewelry. This Group Director, Client Data Product Owner position, in strong partnership with CHANEL Tech, will play a pivotal role in maximizing the usage of our client data platform for the client intelligence and marketing teams, steering the spending of our corporate budget and resources allocations, attending and representing our 3 divisions on data corporate governance meetings to ensure that all global and regional initiatives are fitting our US division’s needs. This role is at the intersection of Tech and our 3 divisions. Our ideal Client Data Product Owner candidate will have a minimum of 10 years of experience in complex client or data product ownership & project management with a passion for navigating a matrix organization where leadership by influence is a key success factor.

Requirements

• Exceptional critical and creative thinking skills including evaluating risks and contingencies, developing structure in ambiguity
• Data-driven decision making for products and services
• Excellent project management and communication skills
• Connecting the dots on problems, bring a key eye for details and expert problem perception
• Ability to translate technical jargon into simple business terms
• Working in a highly collaborative environment
• Building strong partnerships across business and technology teams in a global organization
• Championing change and fostering a culture of accountability and innovation
• Deep expertise in client data platforms and CRM ecosystems, and MarTech Strategy with a strong command of tools such as Salesforce Data Cloud, analytics platforms (Looker), and global client databases to maximize business value across divisions.
• A proven ability to lead complex, cross functional initiatives in a matrix organization, effectively influencing stakeholders across Tech, Marketing, and the three divisions to drive alignment and delivery functional initiatives in a matrix organization
• Strong strategic and operational leadership, capable of translating divisional strategies into actionable platform roadmaps while ensuring on time, on budget, and high-quality delivery
• Excellent governance, communication, and decision support skills, bringing clarity and structure to data governance forums and providing well-prepared recommendations to business and tech sponsors.
• Support skills prepared recommendations to business and tech sponsors
• A delivery driven, innovation minded mindset, combining hands-on product ownership with continuous optimization to accelerate adoption, efficiency, and impact of client data platforms. driven, innovation minded mindset on product ownership with continuous optimization to accelerate adoption, efficiency, and impact of client data platforms
• Based in New York City with hybrid work model – 3 days on-site minimum
• Minimum of 10 years of experience in complex client or data product ownership & project management
• Bachelor’s degree or equivalent experience.

Nice To Haves

• A master’s degree is a plus
• Fluency in French language strongly preferred

Responsibilities

• Platform Ownership & Delivery Act as the main business liaison for US client data platforms: Looker Analytics, Global Client Database (post-release 3.2 including analytics capabilities), and Salesforce Data Cloud (CDP)
• Manage intake of new projects, backlog of requests, and platform evolution planning
• Represent the US business voice in cross-regional meetings, offering solution-driven options and recommendations for sponsor decision-making
• Ensure project delivery is on time, within budget, and meets quality standards
• Global Client Database Collaboration: This role works closely with the Fashion teams to attend key meetings and leads all preparatory work across business teams—performing the heavy lifting with appropriate divisional approvals to ensure readiness and alignment
• CRM System Optimization Drive efficiencies across the 3 divisions by coordinating CRM system evolutions (e.g., sprint planning, corporate story point allocation, cross-division best practice sharing)
• Maximize delivery output while respecting budget constraints
• Support business teams in crafting effective briefs for third-party vendors to ensure solutions meet business needs.
• Provide strategic input on platform roles within the broader MarTech strategy
• Strategic Enablement & Innovation Translate divisional strategies into actionable client data platform enhancements.
• Maintain a healthy year-round pipeline of project requests and proactively prepare for sprint cycles
• Provide guidance on new initiatives to optimize platform usage and performance
• Project Request Form Ownership: Draft Project Request Forms for shared model story points and advise on those submitted by divisions
• Cross-Functional Support: Support other corporate functions (e.g., Insights, Transformation Office) in the Project Request Form process when they have relevant projects or needs
• Salesforce Data Cloud Expertise Leverage deep end-user experience with Salesforce Data Cloud to advise divisions and challenge vendors to unlock platform potential
• Act as a thought partner to CHANEL Tech, fostering innovation and continuous improvement
• Governance & Stakeholder Engagement Attend governance forums with division sponsors to promote transparency, collaboration, and a unified “One House” vision
• Represent US client teams in Data Governance Committees for all Client Data domain requests
• Prepare documentation and recommendations for business and tech sponsor decisions

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Director