Group Director, Commerce & Retail Media
About The Position
Dentsu is seeking a Group Director, Commerce & Retail Media to join New Stream Media (NSM) and lead strategic, operational, and client delivery excellence across one or more enterprise Retail Media Network (RMN) and commerce engagements. This role is a client-facing, hands-on leadership position, responsible for owning day-to-day client relationships, guiding account strategy, and leading cross-functional teams across retail media, monetization, data, and commerce enablement. The Group Director will act as a trusted advisor to senior client stakeholders, while ensuring strong operational rigor, financial accountability, and delivery quality. This role requires comfort operating at both a strategic and tactical level, balancing executive client engagement with hands-on leadership and delivery oversight.
Requirements
- 10+ years of experience in commerce, retail media, performance marketing, or digital media
- Proven experience leading enterprise-level client engagements
- Strong understanding of Retail Media Networks and monetization models
- Demonstrated success managing cross-functional teams and complex programs
- Experience owning account operations, financials, and resourcing
- Executive-level communication and stakeholder management skills
Responsibilities
- Client Leadership & Strategic Partnership Serve as the primary day-to-day executive lead for assigned Retail Media and Commerce clients
- Build and maintain strong relationships with senior client stakeholders, including RMN leadership, media, merchandising, and technology partners
- Lead strategic planning, roadmap development, and ongoing optimization of retail media and commerce programs
- Translate client objectives into scalable, measurable solutions aligned to NSM and Amplifi capabilities
- Account Ownership & Operational Excellence Own RMN account health, including scope delivery, resourcing, timelines, and quality of output
- Ensure strong operational discipline, including forecasting, billing accuracy, staffing alignment, and financial performance
- Partner closely with Finance, Resource Management, and Operations to manage budgets, margins, and capacity
- Identify risks and proactively develop mitigation plans to keep work on track
- Team Leadership & Development Lead and mentor a team of RMN Account Managers
- Set clear expectations, provide coaching, and support career development across assigned teams
- Foster a culture of accountability, collaboration, and continuous improvement
- Act as a key contributor to hiring, onboarding, and team design for growth and backfills
- Retail Media & Commerce Expertise Bring deep expertise across Retail Media Networks, commerce monetization, and performance marketing
- Guide clients on best practices, emerging trends, and innovation across RMNs and commerce ecosystems
- Partner with internal teams across Media, Data, Technology, and Consulting to deliver integrated solutions
- Support the development of playbooks, frameworks, and POVs that strengthen NSM’s offering
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave, and Paid parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
