Group Director, Technology Operations - Home Services Transformation

Walmart • Bentonville, AR

1d • $160,000 - $320,000 • Onsite

About The Position

Position Summary... What you'll do... The Group Director, Technology Operations – Home Services will incubate, scale, and transform Walmart’s Enterprise Scheduled Delivery & Services ecosystem, including Big & Bulky white-glove experiences. This leader will own both steady-state operations and enterprise transformation initiatives across technology and product, while expanding Walmart’s home services footprint through marketplace launches, vendor partnerships, and a next-generation in-home services model powered by facilities management capabilities. This role will define and operationalize Walmart’s end-to-end home services strategy — integrating scheduling, field execution, marketplace services, vendor ecosystems, and customer experience into a seamless, scalable platform. This exciting opportunity will: · Drive a high-impact initiative central to Walmart’s Home and Services growth strategy, enhancing customer trust and lifetime value. · Shape the future of in-home services by combining marketplace capabilities, last-mile orchestration, facilities management, and omni-channel experiences. · Build a differentiated, tech-enabled services model that integrates product purchase, delivery, installation, and post-purchase support. The Group Director will work primarily with eCommerce Fulfillment Transformation, Last Mile Delivery (LMD), Marketplace, Facilities Management, Corporate Development, Product & Technology teams (Scheduling, Routing, Catalog, APIs), and Strategic Partnerships. The position is based in Bentonville, AR, and reports to the Senior Vice President, [Technology Operations / Fulfillment Innovation / Home – TBD]. You’ll sweep us off our feet if… · You have 10+ years of experience in technology operations, last-mile delivery, marketplace platforms, supply chain, or services ecosystems. · Proven ability to launch and scale complex, tech-enabled service models in enterprise environments. · Deep understanding of scheduled delivery, routing optimization, field operations, and white-glove service execution. · Experience leading acquisitions, partnerships, or post-merger integrations within services or marketplace ecosystems. · Strong strategic thinking and financial acumen to build business cases, manage P&L impact, and drive ROI. · Exceptional stakeholder management and executive communication skills, with the ability to influence across senior leadership. You’ll make an impact by… · Designing and transforming Walmart’s Enterprise Scheduled Delivery & Services platform, including Big & Bulky white-glove experiences. · Leading both run-the-business and change-the-business initiatives across tech, product, and operations. · Launching and scaling a Home Services Marketplace that integrates third-party providers into Walmart’s ecosystem. · Building scalable partner onboarding, quality governance, and performance management frameworks. · Leading vendor acquisition diligence and post-integration technology strategy in partnership with Corporate Development. Incubating a Geek Squad / Spark Squad–style in-home services model powered by facilities management capabilities (e.g., Vizio pilot), including workforce, dispatch, and field enablement platforms. · Driving operational readiness across scheduling systems, SLAs, service catalog integration, customer care workflows, and field tooling. · Developing pricing, attach rate, and service monetization models aligned with Walmart’s EDLP promise. · Establishing KPIs that improve NPS, reliability, attach rates, and cost-to-serve. The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Requirements

• You have 10+ years of experience in technology operations, last-mile delivery, marketplace platforms, supply chain, or services ecosystems.
• Proven ability to launch and scale complex, tech-enabled service models in enterprise environments.
• Deep understanding of scheduled delivery, routing optimization, field operations, and white-glove service execution.
• Experience leading acquisitions, partnerships, or post-merger integrations within services or marketplace ecosystems.
• Strong strategic thinking and financial acumen to build business cases, manage P&L impact, and drive ROI.
• Exceptional stakeholder management and executive communication skills, with the ability to influence across senior leadership.
• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 8 years’ experience inproject management, program management, program operations, or related area.
• 10 years’ experience in project management, program management, program operations, or related area.
• 5 years’ supervisory experience.

Nice To Haves

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Designing and transforming Walmart’s Enterprise Scheduled Delivery & Services platform, including Big & Bulky white-glove experiences.
• Leading both run-the-business and change-the-business initiatives across tech, product, and operations.
• Launching and scaling a Home Services Marketplace that integrates third-party providers into Walmart’s ecosystem.
• Building scalable partner onboarding, quality governance, and performance management frameworks.
• Leading vendor acquisition diligence and post-integration technology strategy in partnership with Corporate Development.
• Incubating a Geek Squad / Spark Squad–style in-home services model powered by facilities management capabilities (e.g., Vizio pilot), including workforce, dispatch, and field enablement platforms.
• Driving operational readiness across scheduling systems, SLAs, service catalog integration, customer care workflows, and field tooling.
• Developing pricing, attach rate, and service monetization models aligned with Walmart’s EDLP promise.
• Establishing KPIs that improve NPS, reliability, attach rates, and cost-to-serve.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director