Group Experience Representative

National Geographic Society•Washington, DC

13d•$22•Onsite

About The Position

NGS is seeking Group Experience Representatives to create fun and exciting educational experiences for groups visiting Base Camp. The Group Experience Representatives will bring their experience in customer service and demonstrate the ability to create safe and hospitable learning environments. This position will report to the Group Experience Supervisor to produce the best group visit experience. We are seeking a team member who values interoperability and is ready to jump in and support colleagues across different projects when needed. At the Museum of Exploration, we believe that our greatest successes come from shared expertise and a willingness to step outside of a single role. This isn't just a part of the job; it's a core aspect of how we operate and collaborate, reflecting the spirit of partnership that defines National Geographic's culture. The start date of this position is March 30, 2026.

Requirements

High school diploma or GED
Less than two years of experience in customer service
Strong problem solving skills
Excellent customer service skills
Ability to spend 5+ hours a day navigating our spaces
Excellent communication and organizational skills
Ability to work both independently and as part of a team
Technical proficiency with Microsoft Office and G-Suite tools
Ability to adapt to changing situations and respond to unexpected group needs
Flexibility to work varying hours, including evenings, weekends and holidays, depending on group schedules
Comfort learning and working with varied technologies and equipment

Nice To Haves

Museum or attraction experience a plus
Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume.
Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.

Responsibilities

Greet groups on arrival using the group scripts
Lead groups through their pre planned experiences
Prepare and set-up group areas for workshops and dining
Answer guest questions and be knowledgeable about the museum and its exhibits
Recall the history and information of National Geographic Society to share with group visitors
Provide on campus event support across the Society as needed

Benefits

medical, dental, and vision insurance
engaging and comprehensive wellness program
401(k) retirement savings plan with matching contributions after 6 months of employment
flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave
12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.)
paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits
learning and development opportunities
Lifestyle Spending Account
pet adoption assistance and insurance
pre-tax transportation benefits with a generous employer subsidy
employer-paid life insurance and disability benefit
a variety of National Geographic discounts and perks