Group Housing Coordinator - Hilton Chicago

Hilton•Chicago, MI

23h•$27

About The Position

The beautiful Hilton Chicago, in the heart of the windy city, is currently hiring a Group Housing Coordinator to help the Catering and Events team! Located on South Michigan Avenue and overlooking Grant Park and Lake Michigan, this hotel offers 1,544 guest rooms and suites, 234,000 square feet of meeting and event space, and exceptional dining options. This is a great opportunity for those who want to grow and gain more experience in our industry, If you’re ready to welcome guests from all over the world at Illinois largest Hilton Hotel & Resorts property, then we want you to be a part of our team! As a Group Housing Coordinator, you will be responsible for coordinating group room reservations and related functions with in-house departments, affiliates, and outside group contacts in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Responsibilities

Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts.
Provide and maintain sincere, courteous, and knowledgeable service to all guests and team members.
Be proficient in all areas of reservations and general operations of the hotel.
Utilize the internal reservation system to manage reservation inventory.
Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Read and visually verify information in a variety of formats.
Perform other reasonable job duties as requested.

Benefits

health insurance (medical, dental, vision)
401k (matching)
extensive Paid Time Off
Team Member/Friend & Family Travel Program to stay in any Hilton brand hotel for a very discounted rate
Team Member recognition
Medical Insurance Coverage – for you and your family
Best-in-Class Paid Time Off (PTO)
Complimentary Meals in the Team Member Restaurant
Complimentary Access to the Hotel Athletic Club
Go Hilton Hotel Discount program
100 nights of discounted hotel stays
Mental health resources including Employee Assistance Program, subject to eligibility
Parental leave to support new parents
401K plan and company match
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Continuing Education opportunities
Career growth and development
Recognition and rewards programs