Group Operations Manager

Bank of America • Pennington, AL

1d • $104,000 - $166,000 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include supervising day-to-day activities of employees such as executing transactions. This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. This individual will lead and support the Wealth Management Operations Security Pricing Services Team, responsible for end of day pricing of all investment securities held in Merrill, BofA Securities, Workplace Benefits, and Private Bank Accounts. The pricing process currently consists of five separate pricing applications: Prices and Rates Information Management (PRIM), Securities Pricing Platform (SPP), Profitability and Customer Enhancement (PACE), Global Price Manager (GPM), and MLII Recordkeeping System. The process begins when price providers send pricing data to the Pricing Team or pricing application. Inline exception reviews (Missing Price, Price Variance) are performed to validate or correct incoming prices prior to pricing files being released to downstream applications. Following pricing file release, post release exception reviews (Stale Price, Unpriced, Price Revision) are performed to validate or correct prices. As Process Owner, this individual will ensure the team is meeting key deadlines and accuracy when obtaining and validating price data across all pricing platforms. This individual will also be required to create sustainable support that includes detailed procedures, a standalone Single Process Inventory process, aligned metrics and controls and the necessary capacity plan. This individual will work closely with internal partners such as Global Operations and technology partners

Requirements

• Results driven; exhibits a high motivation to succeed and convey a sense of urgency for constantly improving performance and the organization, with attention to achieving results through collaboration
• Critical thinker and intellectually curious – a disciple of facts & data; asks tough questions; probes for understanding of root cause; connects the dots and navigates seamlessly between the strategic & tactical while comfortable challenging the status-quo
• Self-starter who can assess ambiguous information and drive to logical outcomes while constantly challenging the status quo
• Multi-tasks effectively, strong organizational skills, ability prioritize and delegate tasks effectively, works well under pressure and meets tight and changing deadlines
• Ability to analyze issues quickly and use sound judgement to identify solutions
• Pays attention to details & strives for excellence in every meeting, presentation, document, work product; practices and preaches continuous improvement every day
• Is a great partner, collaborates well with others & promotes a positive team culture; resolves disagreements with minimal noise – disagrees without being disagreeable
• Ability to quickly and effectively react to changes in project/program scope, direction and responsibilities
• Takes initiative to identify and proactively initiate & implement business improvement opportunities
• Partner with the other Line of Business to create ongoing routines for knowledge sharing and work efficiencies
• Strong developer of talent with proven ability to coach, develop & motivate associates
• Strong risk and control mindset
• Strong process and operational excellence experience driving change
• Proven ability to create and execute strategic plans and routines to drive strong business outcomes
• Communicates clearly and concisely, verbally and in writing, at all levels within the organization
• Demonstrated ability to lead and influence others across different groups in operations / compliance / operations risk / and auditors
• Highly proficient in Microsoft Office tools (Excel, PowerPoint, Word) and other PC based applications
• Skills: Business Operations Management
• Customer Service Management
• Performance Management
• Process Performance Measurement
• Talent Development
• Account Management
• Client Management
• Leadership Development
• Process Management
• Relationship Building
• Business Case Analysis
• Policies, Procedures, and Guidelines Management
• Process Design
• Risk Management
• Workforce Analytics

Responsibilities

• Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment
• Manage the End of Day Pricing Process for investment securities supporting multiple Lines of Business by obtaining, processing, and validating security prices.
• Lead a geographically diverse team operating across three shifts located in two time zones (MST and EST), responsible for performing daily Pricing tasks.
• Lead a multi-year platform consolidation initiative for Security Pricing by managing a technology-driven transformation from an operational perspective and demonstrating a strong ability to navigate complex change.
• Handle a broad range of diverse issues and activities
• Maintains strong relationships, as necessary, with Technology partners and upstream and downstream partners.
• Establish metrics and create regular management reporting to demonstrate team's overall contributions.
• Drive data analysis and identify trends to drive areas of investigation/focus
• Assess controls and metrics on a regular basis for this highly manual data capture process
• Assess talent and builds bench strength for roles across the organization.

Benefits

• This role is eligible to participate in the annual discretionary plan.
• Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
• Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed