Group Reservations Coordinator

Lindblad Expeditions

17h•$60,000 - $70,000

About The Position

The Group Agent is responsible for managing group reservations from initial inquiry to departure date. This role works closely with internal departments and is the primary point of contact for Group Leaders, Affinity Partners and Travel Advisors, ensuring smooth execution of all group-related processes. This individual must be detail-oriented and organized with the ability to understand and manage sales agreement terms, effectively manage bookings, and maintain/develop professional relationships with group partners.

Requirements

Using the English language, this person must have an ability to read, write, and comprehend contracts, correspondence and memos.
Must also possess the ability to effectively communicate with a professional demeanor, both in writing and verbally.
Proficient computer skills in the Windows operating system and Microsoft Office, including Word & Excel.
Strong time management skills, capable of multi-tasking, setting priorities, problem solving, and meeting deadlines.
Ability to work independently as well as with others in a team environment.
High School Diploma required.

Nice To Haves

BA/BS degree preferred.
Group travel experience and knowledge of expedition travel preferred.
Knowledge of the Seaware Reservation System preferred.
Experience in expedition travel, cruising.

Responsibilities

Handle all incoming group inquiries, quotes, availability and option holds
Manage group space per contract terms
Manage all incoming calls and email communication and respond in timely manner
Reconcile incoming payments with group invoices and coordinate commission payment with accounting
Review and understand the terms in the group brochures prior to promotion
Participate in pre-trip briefings with faculty leaders and travel advisors for each organization as needed
Ensure accurate entry of guest information, cabin assignments, rates, promotions and payment schedule.
Liaise between internal departments and advisor/affinity partners
Handle and resolve conflicts of all guest services issues by recommending and/or providing alternative solutions
Occasional participation in sales events will be required as needed.

Benefits

Travel benefits for employees and their family
Voyage of Discovery trips for employees to travel as guests
Health insurance including Medical, Dental, Vision
401(k) plan with employer match
Long-Term Disability, Life & AD&D Insurance
Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
Pre-Tax Commuter Benefit
7-8 Paid Holidays
2-3 Floating Holiday Options (pro-rated per start date)
Up to 15 days of vacation (pro-rated per anniversary year)
Parental Leave
Sick/personal days per city & state ordinance
Pet Insurance discount