Group Rooms Coordinator

Pyramid Global Hospitality•Litchfield Park, AZ

1d•$21 - $23

About The Position

We are looking for a highly engaging, customer focused individual to join our Reservations team as a Group Rooms Coordinator. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Group Rooms Coordinator plays an integral role in partnering with our Group Sales team, Reservations team and Front Desk to coordinate the group rooms booking process. They ensur that each of our groups has an exceptional experience with organizing and booking their group blocks. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our groups available rooms, and special events going on during their stay. This role is the key to helping our guests discover their “Wanderlust” experience! If you have experience in a hotel/resort reservations team, or front desk team and enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

Must be available to work a flexible schedule to include nights, weekends and holidays
High school diploma or equivalent
Previous hotel or resort experience preferred
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Bilingual in English and Spanish preferred

Responsibilities

You will help guests discover and book their “Wanderlust” experience
Prepare and maintain group room blocks and master accounts in the property management system
Coordinate with Sales team to ensure all group details are prepared and set up for their arrival.
Set up billing patterns and ensure the accuracy of group billing and payments.
Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication.
Provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.
Read, retrieve, communicate and verify information including confirmation number to caller.
Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
Know, understand, and communicate applicable deposit and guarantee policies as requested.
Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
Interacts with resort staff in a polite and respectful manner.
Other duties as assigned.