Group Sales Coordinator-Spa

HOUSTONIAN CAMPUS LLC•Houston, TX

About The Position

Responsible for prospecting and scheduling group spa business, meeting and greeting all groups that enter the facility in the manner trained by The Spa. Direct all efforts toward guest satisfaction, the achievement and maintenance of The Spa standards and profit maximization. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

Requirements

High School Diploma or GED preferred.
Must speak fluent English.
Must be able to deal with people in a professional manner under pressure.
Must be flexible in work scheduling.
Must be able to perform some strenuous physical labor (lifting boxes and laundry).
Confidentiality with co-workers and clients regarding ANY in-house practices is a must.
Professional appearance.
Must be o dignified: treat people at all times with courtesy and respect. o trustworthy: be completely honest in all interactions with others. o accountable: stand behind the work you do. o friendly: show compassion and respect.
The Spa functions 12-16 hours per day, 7 days a week, 365 days per year. All employees must realize this fact and be aware that at times it may be necessary to change an associate from their usual shift as business needs change.
At times due to lack of business, it may be necessary to reduce work hours.
The Spa is currently open to guests from 8:00 AM to 7:00 PM Monday through Sunday. This may change based on business needs.
Report to work on time for your scheduled shifts.
Weekend work schedules are a part of this position.
Attending all Houstonian training classes offered upon hire.
Must be able to meet the following minimum physical requirements for at least an eight-hour shift:
Physical Stamina: Sit for extended periods of time, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 25 lbs. on an occasional basis.
Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.
Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.
Literacy: Must be able to produce, read and understand reports, including security, incident and police reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.
Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.

Responsibilities

Adhere to all policies and procedures.
Perform all guest activities in cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
Maintain a cooperative, team-like attitude in working with management and fellow associates in all Houstonian departments. Help achieve our common goals of maximizing guest satisfaction and profit margins.
Maintain a positive attitude towards co-workers and the job being performed.
Report to work on time in a properly cleaned and pressed uniform. Hygiene is key in this environment due to the proximity working with the clients. At no time is cigarette smoke allowed to be on the hands, hair, clothes or breathe of a spa employee during a shift.
Adhere to a professional relationship with clients of The Spa. Discussion of internal matters of any sort with clients is not permitted.
Schedule group spa services (via telephone, email and in person) in an efficient manner to maximize associate productivity.
Promote and sell all spa services using direct questioning and listening to the needs of each guest.
Promote and upsell all spa amenities (Cabanas and food and beverage, etc.)
Always maintain work area in a neat and clean manner. This includes front desk, lobby area, reservations office, concierge desk and work folders.
Meet and greet each group as they enter The Spa. Verify the group’s schedule and orient the guests to the spa facilities and other amenities.
Be fluent and knowledgeable about spa services, prices, facilities and other campus activities.
Confirm with group contact all guest appointments via phone, e-mail, or in person within the allocated time given.
Oversee tours with meeting planner.
Prospecting new groups and following up on group leads from hotel sales team.
Work with groups to develop and recommend different programs at Trellis and the entire campus to meet group’s needs.
Work towards meeting the needs and wants of the guest during their stay.
Always assist in maintaining the appearance and cleanliness of the locker rooms and all spa public areas.
Inform managers of ways to improve overall operation of the spa, your working experience and the comfort of our guests.
Assist other departments whenever necessary (and available).
Attend all training sessions, learning new techniques to be used in the performance of the job.
Perform any reasonable tasks assigned by a supervisor or manager.
Attend all staff meetings.
Clock in and out at every shift.
Report and turn in to management any lost and found items.
Report any maintenance problems throughout the spa to management.
Promote self as well as other Spa, Hotel and Club affiliates and services.
Support fellow staff members by noticing how they are feeling and providing compassion.
Must maintain client and spa business confidentiality/privacy at all times.
Other duties as assigned