GTM Finance Manager

Intercom•San Francisco, CA

1d•$153,000 - $192,000•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? This is a hands-on GTM Finance Manager role with significant exposure across the business. You will own financial planning, forecasting, reporting, and operational finance support for Intercom’s Go-To-Market (GTM) organization, including Sales, Marketing, and Customer Success. You will manage one of the company’s largest investment areas — partnering closely with GTM leadership to drive forecasting rigor, budget discipline, and operational clarity. Your work will directly support resource allocation, organizational planning, and spend governance across the revenue engine of the business. This role is highly operational and execution-focused. You’ll thrive if you’re analytical, detail-oriented, proactive, and motivated to build scalable processes that improve accuracy, efficiency, and insight in a fast-paced, high-growth environment.

Requirements

6+ years of FP&A, business partnering, or corporate finance experience, ideally in high-growth software / SaaS environments
Experience supporting Sales, Marketing, or Customer Success teams strongly preferred
Proven experience owning budgets and headcount planning end-to-end
Advanced Excel or Google Sheets skills with the ability to build structured, scalable models
Experience with planning tools (e.g., Pigment) and ERP systems (e.g., NetSuite) a strong advantage
Strong analytical skills, attention to detail, and commitment to forecast accuracy
AI-forward mindset, actively seeking automation opportunities to improve scale and insight quality.
Excellent communication skills and the ability to influence senior stakeholders
High standards of professionalism, integrity, and ownership

Responsibilities

Own quarterly forecasting, annual budgeting, and long-range planning for GTM OpEx and headcount, including Sales, Marketing, and Customer Success.
Maintain and enhance detailed headcount and expense models in Pigment, ensuring accurate tracking of hiring plans, backfills, and organizational changes
Own the GTM budget envelope end-to-end, delivering clear Budget vs. Actuals reporting and actionable variance analysis
Partner with senior GTM leaders in both San Francisco and Dublin to explain results, identify risks and opportunities, and support hiring and spend tradeoffs
Contribute to monthly and quarterly close in partnership with Accounting, ensuring accurate accruals and reporting integrity
Prepare GTM reporting and materials for the Executive Team and Board
Design and improve scalable financial controls and approval workflows across headcount and vendor spend
Drive improvements in planning systems and forecasting processes to increase automation, accuracy, and efficiency
Collaborate closely with Top Line and Strategic Finance to ensure alignment between GTM cost planning and company forecasts